Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
If you didn't have the game connected and saved on a King account either, then email Players Support to get the levels restored manually.
@sophiehwangjw Try @kiara_wael advice but if you have any problems, post your game ID and levels you was on and we can pass you details on to our CM. He should be able to help you get your levels restored.
Answers
Hi and Welcome to our Community
Please email Player Support Team
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
If you didn't have the game connected and saved on a King account either, then email Players Support to get the levels restored manually.
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0 · Helpful Woah! Sweet Love Haha@sophiehwangjw Try @kiara_wael advice but if you have any problems, post your game ID and levels you was on and we can pass you details on to our CM. He should be able to help you get your levels restored.
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love HahaHi @sophiehwangjw and welcome to our Community!
Please check here how to restore the levels:
If the page doesn't help, please let me know!
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love HahaHi @sophiehwangjw a warm welcome . Sorry about that but am sure you will retrieve it soon with the help of the experts ... 🥂🍭
https://king.com/ 🍭
#KING👑COMMUNITY 👩❤️👨CRUSH JOYFULLY TO MAKE THE WORLD A BETTER PLACE 🍬 🍭 🍬🍭🍬🍭🍬🍭🍬
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0 · Helpful Woah! Sweet Love Haha