I can't connect to the store

mchappy

Every time I need to connect to the store it keeps trying but never connects. What am I doing wrong

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/302699/i-cant-connect-to-the-store

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

Thank you.

Freddy_

@mchappy Firstly check you game is up to date and log out and restart your device, log back in and see if this solves your problem

If not there is an issue with trying to contact store and the lives wheel, info below

The tech team know of this issue and the cause and are working on it

How to solve this is still to be figured out. Therefore we have no time frame for the fix. Please stay tuned and keep the app up to date to get all fixes as soon as they are released.

Thanks for your patience!

Loveth_NP

https://community.king.com/en/candy-crush-saga/discussion/302699/i-cant-connect-to-the-store

Hi @mchappy , probably network issue or the payment method problem ... Cross check all these to see if it resolves .... best of luck and enjoy crushing 🥂🍬