I recently created my account for candy crush saga. I got up as far as 630 and for some reason it has put me back down to about level 300!
Second time it's happened, last time I got to over 1000!
Why has this happened and can I get back to where I was please
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@asma786 Post you r game ID and i will try to see if the CM can restore your levels manually, but you will not have any scores or anything just the level restored
Are you signed in with a kingdom or facebook account so your levels are being saved
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1 · 1Helpful Woah! Sweet Love Hahaasma pathan. Signed in with King account
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1 · Helpful Woah! 1Sweet Love Haha@asma786 need your game ID see link below
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1 · 1Helpful Woah! Sweet Love Haha10367164207
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1 · Helpful Woah! 1Sweet Love Haha@asma786 will pass on details tomorrow morning , not sure if CM will be working till Monday so you may have to be patient
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0 · Helpful Woah! Sweet Love HahaOkay. Please keep me informed. Thanks
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1 · Helpful Woah! 1Sweet Love HahaHi @asma786 Welcome dear.
U may try this link. Otherwise as @Freddy_Falkner Told u that the CM can restore ur levels manually.
But check below link may be it is useful.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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0 · Helpful Woah! Sweet Love HahaHi @asma786 !
I check your game in our system and it shows that you are on level 696.
Did you get this sorted out already?
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1 · 1Helpful Woah! Sweet Love HahaNo it has not been sorted. My tab still shows it at 300..
Can you reset it to 696
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1 · Helpful Woah! 1Sweet Love HahaThe game is already on level 696 in our system.
Could you post a screen shot of the game map so I can see the issue?
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0 · Helpful Woah! Sweet Love HahaShows level 308
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0 · Helpful Woah! Sweet Love HahaThanks! Something is not right since the avatar is also on a lower level than 308.
Could you try with reinstalling the app? Uninstall, restart the device and download it again from Google Play Store. Open the game and connect it to your King account.
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1 · 1Helpful Woah! Sweet Love Hahaohh so sad
hope it is sorted out soon
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0 · Helpful Woah! Sweet Love HahaNoticed yesterday evening that the levels have returned back to where they were. Didn't need to delete the game, happened without having to download again. Thanks for your help
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0 · Helpful Woah! Sweet Love Haha@asma786 Glad you have your game back up and running😀
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0 · Helpful Woah! Sweet Love Haha