Back to square one!

asma786

I recently created my account for candy crush saga. I got up as far as 630 and for some reason it has put me back down to about level 300!

Second time it's happened, last time I got to over 1000!

Why has this happened and can I get back to where I was please

Freddy_

@asma786 Post you r game ID and i will try to see if the CM can restore your levels manually, but you will not have any scores or anything just the level restored

Are you signed in with a kingdom or facebook account so your levels are being saved

asma786

asma pathan. Signed in with King account

Freddy_

@asma786 need your game ID see link below

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

asma786

10367164207

Freddy_

@asma786 will pass on details tomorrow morning , not sure if CM will be working till Monday so you may have to be patient

asma786

Okay. Please keep me informed. Thanks

aijaziqbal

Hi @asma786 Welcome dear.

U may try this link. Otherwise as @Freddy_Falkner Told u that the CM can restore ur levels manually.

But check below link may be it is useful.

http://to.king.com/YrAt

Crazy Cat Lad

Hi @asma786 !

I check your game in our system and it shows that you are on level 696.

Did you get this sorted out already?

asma786

No it has not been sorted. My tab still shows it at 300..

Can you reset it to 696

Crazy Cat Lad

The game is already on level 696 in our system.

Could you post a screen shot of the game map so I can see the issue?