i have a new phone and trying to get my progress to show up so i sign in and i get throwed to an old

tweet99

i get throwed to an old game after signing in. apparently i have two avatars or something. but it keeps putting me at level 90 and on my i pad i am on level 3717. i don't want to start over. it's taken me two years to get this far. i put same pass and email in i pad and get my real game. how come i can't get it on phone

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/303468/i-have-a-new-phone-and-trying-to-get-my-progress-to-show-up-so-i-sign-in-and-i-get-throwed-to-an-old

Hi @tweet99 . Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/246685/moving-game-progress-to-a-new-device-android

Freddy_

@tweet99

Post you game ID on your phone and level and i will pass on to the CM he maybe able to manually restore your level to your phone. Not sure why new phone would be pulling old levels if you are signing into the same account. Have you definitely got log in of ipad right on phone

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/303468/i-have-a-new-phone-and-trying-to-get-my-progress-to-show-up-so-i-sign-in-and-i-get-throwed-to-an-old

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Please provide as much information as we can for this issue as well as screenshot from both devices and I will happy to help look into it. For instructions on how to take a screenshot please visit here.

https://www.take-a-screenshot.org/

wykoon

Hi @tweet99 pls check if you log in and saved your progress in FB/King acc whilst playing on your iPad. If the level is same, pls logout entirely from FB/King acc in your phone, reboot phone and log back in your game in the phone. Hope your progress have been properly synced by now.

I suspect you haven't backup your game in iTunes for sometime that's why when you sync your new phone with old data in iTunes, that's why you end up in old level. If this is correct, you need to backup your iTunes to current data before you sync to new phone.

Hope I get the above correct...😅😅

aijaziqbal

Hi dear.

I hope above mentioned answers must have helped otherwise u may send us ur id and our CM may restore ur levels manually.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it