booster erased

Sunnyvargov

I suddenly saw I do not have a booster, why is it? I haven't changed anything.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/303492/booster-erased

Welcome back to the Friendly King Community's Candy Crush Saga forum.

In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.

However, Please check HERE.

wykoon

Hi @Sunnyvargov pls go to this Help link to see whether you can find some answer.

https://community.king.com/en/home/kb/categories/53-purchases-and-gold-bars

If you can't find any, pls email to player support by clicking "contact us". Losing booster on device is usually not recoverable unless you've purchased them but didn't received, then only your get compensated. Cheers 💖💪🏻

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/862103#Comment_862103

According to your statement, I think your game app was crashing.

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/303492/booster-erased

Welcome back to the Friendly King Community's Candy Crush Saga forum.

In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.

However, Please check HERE.

Sunnyvargov

I didn't do anything like that

wykoon

Hi @Sunnyvargov pls go to this Help link to see whether you can find some answer.

https://community.king.com/en/home/kb/categories/53-purchases-and-gold-bars

If you can't find any, pls email to player support by clicking "contact us". Losing booster on device is usually not recoverable unless you've purchased them but didn't received, then only your get compensated. Cheers 💖💪🏻

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/862103#Comment_862103

According to your statement, I think your game app was crashing.

Here are some tips for not/less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB

Keep RAM free.

aijaziqbal

Hi @Sunnyvargov .

Welcome dear as both of my friends have given u a lot of tips i hope it must have helped. Plz see this link is also helpful.

https://community.king.com/en/home/kb/articles/193-why-can-t-i-find-my-boosters

Freddy_

@Sunnyvargov . see information below

You have a new phone or accidentally deleted the booster data permanently

Sometimes your boosters cannot be recovered or replaced:

1. If you've begun playing on a new device. Boosters cannot be transferred between devices. They can sometimes be saved in the iCloud if you use an Apple device, or on a SD card- however, we cannot guarantee that you will be able to transfer them, so we'd recommend you use as many as possible on your old device, before picking up your progress in the game on your new one.
2. If you've deleted, uninstalled or reinstalled the game or if the game has crashed, these steps involve deleting the data where your boosters are saved. This deletion is irreversible and therefore your items cannot be recovered. When applying an update, it's important to use the 'Update' option when available in the App Store, and not remove and reinstall the device.
3. If you use an Android device and have cleared the 'App Data', this deletion is irreversible and therefore your items cannot be recovered.

If they have been won or obtained for free in the game, unfortunately, we do not offer a replacement for these, as per our Terms and Conditions. For more information, please contact us using the link at the bottom of this page: