Lost Game Progress

amna_k

Hi,

I was playing game without any sign in and was on level 457. After logging in with Facebook account, all of my progress is lost. Please help me recover my game progress thanks.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/303577/lost-game-progress

Hi @amna_k . Welcome to our Community

Please check this page , and let us know

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Freddy_

@amna_k

• I'm sorry to hear that happened but Customer support should be able to help you restore your lost levels.
• You can contact Player Support directly from a mobile device (this way support will have all the details needed to help), all you need to do is:
• - Open the game app
• - Select the cogwheel
• - Tap on the? mark
• - Tap on "I need help with lost progress"
• - Scroll down to the bottom and hit "Contact Us"
• If you are playing on a PC then you can contact them thru the "Contact US" at the bottom of this page.

• When you fill out the form make sure you select "Problems with my game" and then on the second drop down click on "Game didn't save". This will alert the support staff you are having a problem with your game progress and someone should get back with you. Make sure you also explain what happened in the comment area.
• If you have any problems post your game ID and level and i will pass to CM who may be able to manually restore your levels

wykoon

Hi @amna_k Freddy is right, since you didnt sign in to any acc when you play, just email to our Player Support team through "contact us" function right at the very bottom of this page. Pls read the step by step guide before contacting them. Have a nice day 😊🍭🍭

aijaziqbal

Hi and welcome to the community

@amna_k

Plz. Check the link below and see if it helps.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Loveth_NP

https://community.king.com/en/candy-crush-saga/discussion/303577/lost-game-progress

Ouch 😓 so sorry about this and a warm welcome to you @amna_k . Am sure you will get it resolved with the help of the experts, kindly follow their directives . Best of luck and enjoy crushing 🍭🥂