Oops on level 7229

_Elsa_

Thanks for tagging me @Sukanta_Biswas. I played that level yesterday and had no trouble clearing it on mobile. I'm sure it was my iPad because I don't like playing on my phone. Too small to see so I usually use my iPad for the games. I just played it on my computer and cleared it.

aijaziqbal

Hi @moresweetie .

By the above replies from our superstars we may say that it is ur game application which needed to be updated. So plz. Try to do that.

moresweetie

Thanks for your replies. I always update apps as soon as updates are available, and have not had a Candy Crush update for a week or two. So I'm at a loss for a solution.

aijaziqbal

Hi @moresweetie .

Dont worry we will not leave this without any solution i am waiting @Sukanta_Biswas . As he is little busy but i know he will also not leave this issue like this.

Our CM will also be available tomorrow and i hope we will solve this mystery.

Just have patience with us and we will try our best.

moresweetie

Thanks again. As I said, you've been much more helpful than King Customer Care, which just now sent me an email to rate them again.

Crazy Cat Lad

The level should be fixed, but you need to have the latest update to get the fixed version of it.

Try also with force closing the app and restarting the device to make sure the fix reaches your game.

moresweetie

Hi.

I've done what you suggested and also rebooted several times to no avail. I'm still hoping.

I've asked King's not helpful customer care department to send the fix or update but I've only gotten the generic advice in return (look at videos etc.). My last Candy Crush update was maybe two weeks ago.

Thanks for your efforts.

Crazy Cat Lad

@moresweetie I checked with the Game Team and the level is fixed from our side. Did you force close the app and restart your device? That usually helps when a fix doesn't reach a game or device.

moresweetie

I've done that and rebooted several times without success.

Thanks.

aijaziqbal

Hi @moresweetie .

If you have done every effort but it is not helping. Then the final solution is re installation. But you should be ready to lose your boosters. I am not a very big fan of reinstallation but it looks the most likely solution now.