I've done what you suggested and also rebooted several times to no avail. I'm still hoping.
I've asked King's not helpful customer care department to send the fix or update but I've only gotten the generic advice in return (look at videos etc.). My last Candy Crush update was maybe two weeks ago.
@moresweetie I checked with the Game Team and the level is fixed from our side. Did you force close the app and restart your device? That usually helps when a fix doesn't reach a game or device.
If you have done every effort but it is not helping. Then the final solution is re installation. But you should be ready to lose your boosters. I am not a very big fan of reinstallation but it looks the most likely solution now.
Is your app up to date? Have you cleared your cache and cookies recently and logged in & out of your profile recently. If not try those steps to try and resync your device.
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Thanks for your help. I'd tried playing within the last hour, and done everything suggested by those kind people who answered except for logging in and out of my profile, as suggested by Sameeksha, and that worked. I'm so grateful.
I wish that King had suggested that, instead of the generic advice, in answer to my many contacts asking for help with my specific problem. I'll know better than to contact them in the future.
Answers
The level should be fixed, but you need to have the latest update to get the fixed version of it.
Try also with force closing the app and restarting the device to make sure the fix reaches your game.
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1 · 1Helpful Woah! Sweet Love HahaHi.
I've done what you suggested and also rebooted several times to no avail. I'm still hoping.
I've asked King's not helpful customer care department to send the fix or update but I've only gotten the generic advice in return (look at videos etc.). My last Candy Crush update was maybe two weeks ago.
Thanks for your efforts.
- Report
0 · Helpful Woah! Sweet Love Haha@moresweetie I checked with the Game Team and the level is fixed from our side. Did you force close the app and restart your device? That usually helps when a fix doesn't reach a game or device.
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love HahaI've done that and rebooted several times without success.
Thanks.
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0 · Helpful Woah! Sweet Love HahaHi @moresweetie .
If you have done every effort but it is not helping. Then the final solution is re installation. But you should be ready to lose your boosters. I am not a very big fan of reinstallation but it looks the most likely solution now.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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CC Saga Beginner's Corner
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0 · Helpful Woah! Sweet Love HahaIs your app up to date? Have you cleared your cache and cookies recently and logged in & out of your profile recently. If not try those steps to try and resync your device.
Want to know more about the recent sweet discussions click HERE
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0 · Helpful Woah! Sweet Love HahaThanks for your help. I'd tried playing within the last hour, and done everything suggested by those kind people who answered except for logging in and out of my profile, as suggested by Sameeksha, and that worked. I'm so grateful.
I wish that King had suggested that, instead of the generic advice, in answer to my many contacts asking for help with my specific problem. I'll know better than to contact them in the future.
Again, many thanks to all.
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1 · Helpful Woah! Sweet 1Love HahaWell congrats then and enjoy the game.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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CC Saga Beginner's Corner
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0 · Helpful Woah! Sweet Love Haha