Open the shop

Minaalavi

Hi. I cant open the shop center and buy

Its alway is loadings

I attached a picture of loadings page to this tiket

aijaziqbal

Hi and welcome @Minaalavi .

I think ur application is not updated. Plz. Try to log out then update and try again.

I hope it will be solved.

Freddy_

@Minaalavi This is a known issue and a fix is being worked on, we have no time frame for this at present. Please see post below for details

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/303644/open-the-shop

Hi @Minaalavi . Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

Thank you.

wykoon

Hi @Minaalavi I do have the same experience.

Log out from your game from all acc.

Clear some space in your phone if the storage is limited after you clear cache but be careful not to clear game data.

Reboot/restart your device.

If you shutdown instead of rebooting, make sure to wait for at least 10 sec before turning it back on.

Sign in your game as usual. Hope all features in the game is restored.

Happy gaming 💖😊