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This happened before. If I find the first Music Box, there is no key on the map! So very nice to find the Music Box but nothing to win ๐ข. How come this is happening? Device up to date, app up to date, cache cleared and now what ๐คทโ๏ธ. Can this be reported? Is this a glitch? But why? Two screenshots to show.....
Found the Music Box...
But no key.....
Answers
@Yosca First time i have seen this issue . have you played a level since box appeared ? If your all up to date i will tag @kiara_wael maybe she can ask the game team to take a look at this, but would definetly play a level and if still not showing let us know
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3 · 2Helpful Woah! 1Sweet Love HahaHi there @Yosca I think there may be some glitches or improper loading due to network connection issue. I also experienced this last week but didn't bother about it. Today I saw the music box again and also the key ahead of me and left with approx. 1 hour to claim. Try log out from your game and all accounts. Then reboot/restart your device, log back in and see whether the key will appear. If it doesn't please contact our helpful "player support" team. Thank you and have a nice day๐
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2 · 1Helpful Woah! 1Sweet Love Haha@Freddy_Falkner yes, played a level, logged out and in still no key. Like you say I had this issue earlier. Really disappointed, could use the boosters...
@wykoon I have a strong internet connection so that is not the problem.
Maybe @kiara_wael can you look into it?
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3 · 1Helpful Woah! 2Sweet Love Haha@Yosca alrighty.. ๐
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0 · Helpful Woah! Sweet Love HahaMusic box is one of the most slippery features in my opinion. this happened to me too, more than a couple of times but I never felt the loss that much.
it's curious though, it seems like a glitch of sorts. Sometimes the key or rarely the music box appears and then disappears before reaching it and neither comes back if I restart the app. but since other features come to me without a hiccup I kinda believe the problem stems from the feature itself.
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3 · 3Helpful Woah! Sweet Love HahaSometimes the key or rarely the music box appears and then disappears before reaching it and neither comes back if I restart the app.
@Pitty_Kitty Exactly the same!
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1 · Helpful Woah! 1Sweet Love Hahago !!
I didn't know the key always has to be This has also happened to me on several occasions and I did not think it was a mistake, I took it for granted that sometimes there is a key and sometimes not
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1 · Helpful Woah! 1Sweet Love HahaWell for me worked nicely four days ago. Infact i cleared the first box reached the key got boosters then again one box appeared and another key and i got it too and lot of boosters. After 4 days today it appeared again and showing 90 odd Hours to find the key. I didnt attempt yet as i am planning to do it tomorrow. I m hoping it will work fine for me.๐ฃ๐ฃ
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1 · Helpful Woah! Sweet Love 1HahaOuch ๐ Hi @Yosca w warm welcome... I can imagine such fussing feeling exited to catch up with the music box ๐ฆ and getting to it , there is no access ๐... so sorry about that and hopefully these and other issues spoiling our fun game gets sorted and resolved . Best of luck and enjoy crushing ๐ฅ๐ญ
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1 · 1Helpful Woah! Sweet Love HahaIf you have found the first music box you must have reached the key within 2 hours. If you have found the second music box you must have reached the key within 24 hours. If you are not within the time limit, the key and music box will disappear.
Anyway this issue “no key” has happened before, but not always. And I don’t get other events so the Music Box is very welcome with boosters ๐
@kiara_wael or @Sukanta_Biswas or any other SU can you report this, because I am not the only one who doesn’t see the key. Or do you have an answer? Playing on iPad (iPad glitch?)
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3 · 1Helpful Woah! 1Sweet 1Love HahaThe event you got is not a music box, this is a toy box.
Tiffi hides Nutcracker's toy box and you need to help Nutcracker to find the box.๐
Sorry I do not currently have any information about the event.๐
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2 · Helpful 1Woah! 1Sweet Love Haha@Sukanta_Biswas
Sorry I do not currently have any information about the event.๐
Bummer ๐ฉ
Thnx anyway and you are right it’s the toy box ๐
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1 · Helpful Woah! Sweet 1Love HahaI'm trying to gather information about how this event works.โบ๏ธ
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2 · 2Helpful Woah! Sweet Love Haha@Sukanta_Biswas toy box works same as music box, that’s why I thought it was the music box. I had it before (last week I think) and you win time boosters...
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3 · 1Helpful Woah! Sweet 2Love HahaI never found this event so I couldn't give you the right information but I will definitely report the problem.๐
Thanks ๐
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3 · 2Helpful Woah! Sweet 1Love Haha