Can't connect to the store !
Best Answers
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Freddy_
Posts: 47,981 Sweet Legend
@alielhouni This is a known issue and unfortunately at present there is no fix for this. We do not have a time frame for this to be fixed as it is a complex issue.
In the meantime can you check these steps
Check for game update, log out and restart you device and log back in. If your problem still persists it will be problem desribed above
Hope this helps
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wykoon
Posts: 6,351 Community Hub Moderator
Hi there, pls check whether your internet connectivity is stable. Cos it may be the issue of connecting to the store.
Then, pls log out from your game, reboot phone and log back in. Hope you're able to access the store. 😊😊
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
Answers
@alielhouni This is a known issue and unfortunately at present there is no fix for this. We do not have a time frame for this to be fixed as it is a complex issue.
In the meantime can you check these steps
Check for game update, log out and restart you device and log back in. If your problem still persists it will be problem desribed above
Hope this helps
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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6 · Helpful Woah! 1Sweet Love HahaHi there, pls check whether your internet connectivity is stable. Cos it may be the issue of connecting to the store.
Then, pls log out from your game, reboot phone and log back in. Hope you're able to access the store. 😊😊
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
- Report
5 · Helpful Woah! Sweet Love HahaHi @alielhouni . Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE and of course tell your Game ID there.
Thank you.
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1 · 1Helpful Woah! Sweet Love Haha