Can't connect to the store !

alielhouni

Hi everyone,

I am in level 2960 and facing a problem when trying to connect to the store to buy some helpful candies !

Can anyone help with this ?

Thanks .

Freddy_

@alielhouni This is a known issue and unfortunately at present there is no fix for this. We do not have a time frame for this to be fixed as it is a complex issue.

In the meantime can you check these steps

Check for game update, log out and restart you device and log back in. If your problem still persists it will be problem desribed above

Hope this helps

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

wykoon

https://community.king.com/en/candy-crush-saga/discussion/303800/cant-connect-to-the-store

Hi there, pls check whether your internet connectivity is stable. Cos it may be the issue of connecting to the store.

Then, pls log out from your game, reboot phone and log back in. Hope you're able to access the store. 😊😊

Freddy_

@alielhouni This is a known issue and unfortunately at present there is no fix for this. We do not have a time frame for this to be fixed as it is a complex issue.

In the meantime can you check these steps

Check for game update, log out and restart you device and log back in. If your problem still persists it will be problem desribed above

Hope this helps

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

wykoon

https://community.king.com/en/candy-crush-saga/discussion/303800/cant-connect-to-the-store

Hi there, pls check whether your internet connectivity is stable. Cos it may be the issue of connecting to the store.

Then, pls log out from your game, reboot phone and log back in. Hope you're able to access the store. 😊😊

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/303800/cant-connect-to-the-store

Hi @alielhouni . Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

Thank you.