Store not loading

jocamo40

Anyone else having a problem connecting to the store??

wykoon

https://community.king.com/en/candy-crush-saga/discussion/304067/store-not-loading

Hi there, this may be due to internet connectivity issue i.e. unstable or poor connection. If you're playing on mobile, log out from game, clear cache/ space (NOT data), check for updates, update up if need to, restart device, log back in as usual.

Hope you will be able to access the shop. Cheers 💖

aijaziqbal

Hi @jocamo40 .

Welcome to the community.

As told by wykoon. Plz. Update ur store application or check ur connectivity. Restart the updated device. Hopefully it will be solved.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/304067/store-not-loading

Hi @jocamo40 . Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

Thank you.

PummyRaj

Hello @jocamo40 Hearty Welcome to our wonderful King Community 🤗

I am sorry to hear about the issue in your game!

I am hoping you are talking about the store in the game for you to buy extra moves / lives, etc!

If so, yes! There has been an issue with the "connection to the store", it is under investigation. Here is the main link for you to check (click on the Green letters) ---> Store NOT loading

Please head to that main thread and post your game user ID number like it asks in the main opening post. To post your ID number, you will have to scroll all the way down to find an empty comment box (like below) and post your comment there.

Thank you for posting in the Community! Hope everything works out soon and you will be able to make purchases again!

Have a great day and a wonderful week ahead 🍫 🍫