Rewards won not showing up.

candystar24 · June 2020

I won the space race. The reward was 2 hours of two boosters and one other item. I clicked claim reward, and never got it. Not even in my inventory. How do I fix this? Or to whom should I send this question to? Thanks.

Spinnifix · June 2020

Hello and welcome to our beautiful community

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

https://soporto.king.com/contact

If you send this email, please keep it. If you don't hear anything after 3 days, please send it again. Good luck

Freddy_ · June 2020

@candystar24 Firstly check game is up to date and log out and resart your device, then log back in . See if your rewards show up.

If not you will need to contact customer support from your game or the contact us at bottom of page ( you need game ID for this) and explain your problem with not receiving rewards

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it