I need help guys😓

alex1606kersey

Hey guys, im havin sum trouble with my king account now. Heres a thing, i wanna change my password at candy crush but when I write my email in, its always says this email is not linked to a king account. What should i do?

Hope u guys help plss😭😭

aijaziqbal

Hi @alex1606kersey .

Welcome to the community. Plz.check the below details and see if it helps u.

sameeksha

hello

welcome to the king communiyt

pls take help from this article

https://community.king.com/en/blog/kb/articles/247-how-do-i-change-my-king-account-password-or-email-address

alex1606kersey

Thanks @aijaziqbal for ur help and have a great day. Luv u💛

sameeksha

did it work out @alex1606kersey 😄

copas

hi!

could u solve this?

let us know!

alex1606kersey

@sameeksha i feel like im still confused. Do u have another way bro??

sameeksha

hmm k

let me tag few game experts so that u may understand well

@Lim @Freddy_Falkner @Glenn1972 @kiara_wael 😄

aijaziqbal

Hi @alex1606kersey .

Plz. Tell me a little bit more detail and if possible screenshot of the problem.

usman3193

good game

alex1606kersey

@aijaziqbal idk but i type my password in the right way but its not work:((

sameeksha

hello

the u can click on reset password 😄

and type ur new password

alex1606kersey

U know what @copas i feel so confused rn bro. I think I can't solve. Can u help me??

wykoon

https://community.king.com/en/candy-crush-saga/discussion/comment/878978#Comment_878978

Hi Alex, you just need to click on the "forgot password" and the password reset will be sent to the email. Make sure the password you entered your screenshot is tie to the correct email because I believe each of us have multiple emails for different purpose. So make sure password entered is for the correct email. Cheers 😊🍭

alex1606kersey

@wykoon yeah ive tried but i type my email but it said this email is not linked. Idk why but i type my email in right way

wykoon

Then sign in to the so called email and check for any email received from King that confirmed your registration when you first registered it. If you didn't find such email, most probably that email account is not registered with King and you have to sign in your other email to look for it. To filter such email from King, simple key in "King", "customer support" or "No-reply" in your search button.

This is one of the ways to track which account you use to sign up with King. That's how I normally do because I have tendency to forget the email I use to register for King account.

Hope this time it will help you.