Please connect the game with a new Facebook or Kingdom account then follow the next steps.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
I hope you're back on track really soon!
Check also this useful page with how to restore the levels before emailing Player Support!😄
hope it helps this time😄
Want to know more about the recent sweet discussions click HERE
Yes! You should new email and password on Facebook / King Account first, after you connected your new Facebook / King Account, then You make sure to to click on "Contact Us" first (on bottom of the page). After that, you make sure write your full name, email address (but you make sure to type confirm new email address as well) , choose Candy Crush Saga and your platform then topic is "Problems with my Game" and subtopic is "Game didn't save". (Just like @sameeksha has answered you) Finally you asked them these problems and what's your current level on after this problem if you remember and send your game ID (How to find your Game ID). You should wait for Community Team will answer and help you to restore your current level. (but it taken longer) 😊
By the way, we hope their team will help you to restore your current level but unfortunately they cannot help you to return your boosters back (except you have purchased boosters/gold bars) on this game.
And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️ (If you are interested)
Have a nice and safety day! 😊
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
@alex1606kersey You will need to check your spam folder in your emails incase your confirmation email has been sent to there this happens quite often. once registered you should be able to log in or change your password then. if you can find this this is the easiest way of activating your account. if you cannot locate this mail then you will need to contact support from the contact us at bottom of page
When you log out your Facebook/King Account while while your current level is lev el 2000+, unfortunately you are back to level 1. 😔
If you are offline while have connected with Facebook/King Account, you are still on your current level but cannot save your progress (if you transfer to play with new/another device, that means you are still on your previous current level (current save previous progress) with online playing).
So have you asked your current level and send your new game ID (new Facebook/King Account) to restore your level on Contact Us already when you sign up new email address? 🤔
If haven't, you can ask again to follow up my previous reply here 👆 on Contact Us again but you should wait for Community Team will help you to restore your level longer.
And you are welcome! I love this image! It's lovely! 💕
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
👑 Are you newbie? Learn more here! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
You may have used the wrong email when creating your account, or the email you typed when changing your password is incorrect. If this happens you will not be able to recover your account, but we will be able to return your levels to you manually.
Please follow the steps below.
Uninstall and then Reinstall the game app.
Create a new Kingdom Account and connect the game.
Let me know your game Id when the Kingdom is connected to your game.
Here's how to create a Kingdom account.
Have you passed 1000 levels in Candy Crush Saga? Collect your badge from HERE.
@alex1606kersey if you delete your game and go back to level1 @Sukanta_Biswas can get your game ID from you and the level you was on and they can manually restore you to the correct level. So you will not lose any progress, you just need to have a working account.
We always want players to be able to save their actual game progress.😊All I can tell you is to follow the steps above if you have completely failed to recover your actual game progress.
Have you passed 1000 levels in Candy Crush Saga? Collect your badge from HERE.
Answers
ohhh k
Please connect the game with a new Facebook or Kingdom account then follow the next steps.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
I hope you're back on track really soon!
Check also this useful page with how to restore the levels before emailing Player Support!😄
hope it helps this time😄
Want to know more about the recent sweet discussions click HERE
Have a question ask HERE
Want to participate in contests click HERE
Have candylicious Ideas share them HERE
Want to know how many badges the sweet king community provides? Discover them HERE
- Report
3 · 1Helpful Woah! Sweet 1Love 1HahaOkay @sameeksha i'll think before emailing players support. And thanks for ur help😉 I think ur way it works
- Report
2 · Helpful 1Woah! 1Sweet Love Hahamy pleasure 😄
@alex1606kersey
Want to know more about the recent sweet discussions click HERE
Have a question ask HERE
Want to participate in contests click HERE
Have candylicious Ideas share them HERE
Want to know how many badges the sweet king community provides? Discover them HERE
- Report
2 · 1Helpful Woah! Sweet Love 1HahaThanks for your tagging me and insightful answers to player! @sameeksha 😊
Hello! @alex1606kersey 👋
Welcome to Sweet King Community! 👑
Yes! You should new email and password on Facebook / King Account first, after you connected your new Facebook / King Account, then You make sure to to click on "Contact Us" first (on bottom of the page). After that, you make sure write your full name, email address (but you make sure to type confirm new email address as well) , choose Candy Crush Saga and your platform then topic is "Problems with my Game" and subtopic is "Game didn't save". (Just like @sameeksha has answered you) Finally you asked them these problems and what's your current level on after this problem if you remember and send your game ID (How to find your Game ID). You should wait for Community Team will answer and help you to restore your current level. (but it taken longer) 😊
By the way, we hope their team will help you to restore your current level but unfortunately they cannot help you to return your boosters back (except you have purchased boosters/gold bars) on this game.
And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️ (If you are interested)
Have a nice and safety day! 😊
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
- Report
1 · 1Helpful Woah! Sweet Love Haha@alex1606kersey You will need to check your spam folder in your emails incase your confirmation email has been sent to there this happens quite often. once registered you should be able to log in or change your password then. if you can find this this is the easiest way of activating your account. if you cannot locate this mail then you will need to contact support from the contact us at bottom of page
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
2 · 2Helpful Woah! Sweet Love HahaHi and Welcome to our Community
Reset your pasword
@Sukanta_Biswas 😘
- Report
3 · 1Helpful 1Woah! Sweet 1Love HahaThanks @Lim have a good day bro☺️ And do u like images?? This is a lil gift for u😝
I took that📷
- Report
2 · Helpful Woah! Sweet 1Love 1HahaSorry but i only have one more question that i had 2000 levels now and if i log out. Am i goin to lose all of my levels?? Just little confused.
- Report
1 · Helpful Woah! 1Sweet Love HahaWhen you log out your Facebook/King Account while while your current level is lev el 2000+, unfortunately you are back to level 1. 😔
If you are offline while have connected with Facebook/King Account, you are still on your current level but cannot save your progress (if you transfer to play with new/another device, that means you are still on your previous current level (current save previous progress) with online playing).
So have you asked your current level and send your new game ID (new Facebook/King Account) to restore your level on Contact Us already when you sign up new email address? 🤔
If haven't, you can ask again to follow up my previous reply here 👆 on Contact Us again but you should wait for Community Team will help you to restore your level longer.
And you are welcome! I love this image! It's lovely! 💕
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
- Report
1 · 1Helpful Woah! Sweet Love Haha@Lim so by that if i log out i will lose all ??
- Report
1 · Helpful Woah! 1Sweet Love HahaYes! Very sorry! 😔
Except you are offline while still haven't log out, you are still your current level. 😊
So when you can login to current account, you can still save on your current level but you lose all of the boosters and events will be reset or gone.
I hope you can understand to read it. 😊
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
- Report
1 · 1Helpful Woah! Sweet Love HahaHi @alex1606kersey
You may have used the wrong email when creating your account, or the email you typed when changing your password is incorrect. If this happens you will not be able to recover your account, but we will be able to return your levels to you manually.
Please follow the steps below.
Here's how to create a Kingdom account.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
2 · 1Helpful 1Woah! Sweet Love Haha@Sukanta_Biswas but if I delete the game i will come back to level 1. I still not sure that I understand bout ur direction
- Report
0 · Helpful Woah! Sweet Love Haha@alex1606kersey if you delete your game and go back to level1 @Sukanta_Biswas can get your game ID from you and the level you was on and they can manually restore you to the correct level. So you will not lose any progress, you just need to have a working account.
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
3 · 2Helpful Woah! Sweet 1Love HahaWe always want players to be able to save their actual game progress.😊All I can tell you is to follow the steps above if you have completely failed to recover your actual game progress.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
2 · 2Helpful Woah! Sweet Love Haha