Missing boosters

GOHKOHANN

I have reported that my boosters(some 400 of them) disappears suddenly. Seems no action being taken to recover them. No remedy . I am upset. Now lose interest to play on.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/304319/missing-boosters

Hi @GOHKOHANN . Welcome to our Community

Sorry that you lost booster

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

Please read links bellow about lose booster 👇️

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

Or please report this to our Player Support Team here, so they can help.

aijaziqbal

Hi @GOHKOHANN .

Welcome to the community. Very sorry for ur loss. In case of purchase Plz. Report directly from ur game to the support and i am sure they will take a quick action to resolve it.

Did u change ur device or re installed ur application. Both these situations lead to loss of boosters.

Any how plz. Contact support i am sure they will take positive action.

Freddy_

@GOHKOHANN Hi, in the case of mobile devices / Tablets your boosters are stored on the Device itself. So if you reset / reinstall , change devices your boosters are lost. In any of these cases your boosters are not recoverable.

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

If you had any unused purchased boosters you can contact customer support from your game or the contact us at bottom of the page( you need your game ID for this) and they will help you with your problem

Hope this helps

wykoon

https://community.king.com/en/candy-crush-saga/discussion/304319/missing-boosters

👋🏻👋🏻Ann, I would also suggest that you to contact our support team as they offer support and replacement for any booster purchased but had not yet used. Please use the ‘Contact Us’ button at the bottom of this page.