Waiting for the new level but game has taken me back to level 7245 and taken all my boosters

missjayniee

Waiting for the new level to be released todaybut game has taken me back to level 7245 and taken all my boosters . Any advice please?

aijaziqbal

Ok thats good. Keep enjoying the game.

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/882075#Comment_882075

HI, did you have a support question?

Freddy_

@missjayniee What device are you playing on ?, try checking for update log out and restart your device then log back in. see if this rectifies itself and let us know

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/304346/waiting-for-the-new-level-but-game-has-taken-me-back-to-level-7245-and-taken-all-my-boosters

Hi and Welcome to our Community

Please  Check app update - Log out game - Restart Device - Open game and Log in.

missjayniee

Tried this and doesn't work I play on 3 devices Android phone, laptop and tablet and it has happened on them all. Thanks

Freddy_

@missjayniee Strange one, You can lose boosters on mobile devices / tablets for certain reasons but if playing on facebook or win 10 app they are stored on kings servers. So can not understand why these would be missing. You definitely have no updates available ? pleas e see post below

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

You will need to contact customer support from your game or the contact us at bottom of the page and explain your problem

missjayniee

Ok thanks I can't find an update on playstore am ilooking in the right place. thanks

Freddy_

@missjayniee For android mobile yes. try your laptop game What do you use on this facebook or app ?

missjayniee

I've even tried deleting and re installed on Android still the same. I use facebook thanks

Freddy_

@missjayniee Deleting and reinstalling app on mobile you would lose your stored boosters as these are stored on the device itself. Query 7245 as last level for mobile / facebook was 7235 until the update today.

You will need to contact support from your game or the contact us at bottom of page (you will need your game ID for this).

missjayniee

I didn't try reinstalling and deleting until they had already disappeared thanks anyway

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/304346/waiting-for-the-new-level-but-game-has-taken-me-back-to-level-7245-and-taken-all-my-boosters

Can you tell me another confirmation from which level you came back to level 7245? Please show me a screenshot of you current game map.