Wrong level

[Deleted User]

Hello everyone!

I am back with a new day. Anyways, we'll do it.

So I am a bit worried that I am on the wrong level.

This is a screenshot of the current level being wrong.

This is not good. Not good at all! I am actually on 920, not 872.

So can you please take me to level 920 because I am actually on 920 played on PC while no internet. Now I am really on 920. So please promote ne back to level 920.

Stopped at 872 with this ... Just this happened!

And I am at Polka Park! Not Truffle Terrace!

So take me all the way back to level 920 because I am back with internet connection to beat other players.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/304422/wrong-level

Hi @Havish . Welcome to our Community

Please Check app update - Log out game - Restart Device - Open game and Log in to Facebook or King account

and let me know if its works

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/comment/1106799#Comment_1106799

Hello and welcome to our beautiful community

Are you still on an old level? If so. Please play it again and quit, then please update the cache, clear the cache and restart. Then it should work.

Good luck

Freddy_

@Havish Hi and welcome, Congratulations on recompleting the levels to get yourself back on track. It is always better to play with internet connection so you know your progress is being saved, but when you reconnect it should sync your levels correctly

Thank you

bearwithme

Hello @Havish - I hope you are enjoying your time in the community and I am glad you are back on track. Issues like that can happen when you end up playing the game while not connected to the internet. It should resync once your re-establish your connection, but sometimes it doesn't. If it happens again and the tips provided above don't fix the problem and you don't want to replay the levels, you can either contact Player Support (see the Contact Us at the bottom of the page) or let us know here in the support area and we can ask a CM to help restore your missing levels manually.

Good luck and Happy Crushing! 😊

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/304422/wrong-level

Hi @Havish . Welcome to our Community

Please Check app update - Log out game - Restart Device - Open game and Log in to Facebook or King account

and let me know if its works

[Deleted User]

Thanks. But I re completed levels.

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/comment/1106799#Comment_1106799

Hello and welcome to our beautiful community

Are you still on an old level? If so. Please play it again and quit, then please update the cache, clear the cache and restart. Then it should work.

Good luck

Freddy_

@Havish Hi and welcome, Congratulations on recompleting the levels to get yourself back on track. It is always better to play with internet connection so you know your progress is being saved, but when you reconnect it should sync your levels correctly

Thank you

bearwithme

Hello @Havish - I hope you are enjoying your time in the community and I am glad you are back on track. Issues like that can happen when you end up playing the game while not connected to the internet. It should resync once your re-establish your connection, but sometimes it doesn't. If it happens again and the tips provided above don't fix the problem and you don't want to replay the levels, you can either contact Player Support (see the Contact Us at the bottom of the page) or let us know here in the support area and we can ask a CM to help restore your missing levels manually.

Good luck and Happy Crushing! 😊

[Deleted User]

All answers accepted, although that was a year ago!

Spinnifix

ok thanks😉

[Deleted User]

Recompleting levels is great! You have! Looks like you're on 1849