Connecting the game to my king account

Royyu66

Hi,

I was wondering if you guys can connect my game to my account for me so I don’t lose all my progress. My game currently have the connection error and I found out that I can only fix it by reinstalling game. However I been playing it without signed in to my account for the past few month and I don’t want to lose my progress when I do reinstall the game.

I sm currently on level 7239 and I’ve included a picture as proof.

thanks for the help

EAD02FA6-8DA0-4545-81CE-7973F2FFFBE4.jpeg

wykoon

https://community.king.com/en/candy-crush-saga/discussion/304608/connecting-the-game-to-my-king-account

Hi there, thanks for your question. PLEASE DO NOT reinstall the game because by doing this you will lose all your boosters.

Do these simple steps and let me know whether it helps.

1. Log out from all games and account
2. Make sure your internet connectivity is strong and stable
3. Clear cache on device and check for games update
4. Make sure your phone have at least 2GB of space to update the game
5. Restart your phone and log back into your account as usual

Let me know if the above helps.

Freddy_

@Royyu66 If you have to reinstall you just need to sign in with the account you save the game to and it should sync your levels and gold bars. Boosters and lives will be lost if you are doing this on a mobile device. Then if you have any problems come back to us.

Your pic is not really proof unless you have some of you photo or name on the game as this could be picked up from anywhere

wykoon

Hi @Royyu66 please visit this link for troubleshooting here.

Royyu66

@wykoon thanks for the advice,but I’ve already tried all the troubleshooting that I could find to solve this problem and still no luck

@Freddy_Falkner thanks, I will try that. And if it doesn’t work I’ll let you know, and I’ll post a better picture

Freddy_

@Royyu66 No problems as said hopefully all will go well and it will sync with no problems. remember when you do this you will have to play a level and complete it for it to sync properly

aijaziqbal

Hi @Royyu66 .

Very warm welcome to the community.

Dont worry dear if the uninstall and re install is the last option then it is what it is. Go for it and i wish u good luck that when u login back there will be no problem for ur progress and gold bars. But u have to be ready for loss of boosters.

If u face any problems afterwards we r here to help u.....☝

wykoon

https://community.king.com/en/candy-crush-saga/discussion/comment/885019#Comment_885019

You're most welcome. If you decide to reinstall, please bear in mind that you may be able to recover UNUSED lose boosters if they were bought by contact our Player support.

However, if you still can continue playing if you want to fully utilise your boosters so it won't go to waste if you reinstall your game later. 😊

Good luck and hope you succeed in syncing your game after you reinstall.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/304608/connecting-the-game-to-my-king-account

According to your screenshot my idea is that your game is still saved and you can of course reset or reinstall the game app.If not, you can get your levels back through the Game account reset process.

Please try, and if you don't get the solution, let me know your game Id.

Royyu66

@Sukanta_Biswas @Freddy_Falkner

hi, so I’ve just tried reinstalling it, but it started on level one. I didn’t get my level back. I don’t know what my game id is or where to find it. However the email I use for the game is royyu66@Hotmail.com.

i also included a better picture

thanks guys you been really helpful

Royyu66

EE624172-65A1-4280-895D-F37786F4D9CF.jpeg

@Sukanta_Biswas

@Freddy_Falkner

hi, so I’ve just tried reinstalling it, but it started on level one. I didn’t get my level back. my game id is 6244924518

i also included a better picture

thanks guys you been really helpful

sorry for the earlier post i cant seem to edit it.

Freddy_

@Royyu66 @Sukanta_Biswas will get this for you , just want to confirm you did play a level and completed as sometimes it needs this to sync to server

Royyu66

@Freddy_Falkner yup I did, I just finished playing a level

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/885519#Comment_885519

Weekend now, so we'll be able to return your levels to you next Monday. You have to wait until next Monday or you can contact our player support.

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 😀

Royyu66

@Sukanta_Biswas @Freddy_Falkner

hi, so I’ve just tried reinstalling it, but it started on level one. I didn’t get my level back. I don’t know what my game id is or where to find it. However the email I use for the game is***.

i also included a better picture

thanks guys you been really helpful

(EDITED by CM - Personal information) 

Royyu66

@Sukanta_Biswas @Freddy_Falkner

hi, so I’ve just tried reinstalling it, but it started on level one. I didn’t get my level back. I don’t know what my game id is or where to find it. However the email I use for the game is ***.

i also included a better picture

thanks guys you been really helpful

(EDITED by CM - Personal information)