Levels repeating after completion

freqflyer

Candy crush levels are repeating, completed the level and also got the "level completed" message when it finished and then the game asks you to replay it again

wykoon

https://community.king.com/en/candy-crush-saga/discussion/comment/886484#Comment_886484

As mentioned in my above post, your OS need to be the latest version as quoted by Freddy. Otherwise, you're unable to update your game.

Your old iPad has reached its max capacity to support the latest version. That's the reason I stopped using Apple cos I can't afford to buy new hardware with the latest OS system. Thankfully, I'm still able to play in Win 10 and mobile.

Freddy_

@freqflyer with tablets and mobile devices the boosters are stored on the device itself so uninstall you would lose them unless you could back your tablet up to a cloud storage, cannot tell you how to do this as not got a clue, but believe it is possible you may have to search google on how to do this.

Level can always get restored if you come into any problems but if you have saved with king account there should not be a problem.

Check post below as well

https://community.king.com/en/blog/kb/articles/471-my-game-keeps-freezing-or-crashing-what-should-i-do

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/304697/levels-repeating-after-completion

The issue with automatically replaying the same level instead of next one will also be fixed this week!😊

Freddy_

@freqflyer The new feature has been turned off so the game team could look into this problem.

Check for device up date. log out and restart your device , then log back in and see if your problem is resolved

See info below

Dear community,

First of all, I'd like to thank all of you for sharing your opinions with us and for all the feedback. 🙌 👏

⚠️ Heads up everyone!

Today, we will be deactivating this new Level complete flow/ messages.

The Studio wanted to see how this new Level complete flow would work for us, Candy Crushers, and now they will deactivate this flow for some time in order to analyze the information received and also all the feedback gathered. The team will be working on tweaking the flow and improving it where needed. Then, at some point in the future we will most likely see it coming back to the game. 🙂

Once again, thank you all for sharing your feedback with us and please, keep it coming!

aijaziqbal

Hi @freqflyer .

We welcome u to king community.

Plz. Log out clear cache momory. Uodate ur game application and then login.

Sometimes we close the level little early after completion so give a little time to clear the level.

However as u r saying that u got the message of replay. Plz. Take a screenshot and let us see it.

Best of luck.

freqflyer

The iPad system is up to date. No updates were shown as pending for Candy Crush Saga.

In the past few days the game would show level completed, then repeat it. Today, it not only did this for the level completed, but then blanked out the most recent levels completed and forced me to go back to a much earlier level.

Freddy_

@freqflyer If you have the new ending please log out and restart your device and log back in. There was an issue with this and thats why its been turned off so they can look into this and the cause. Let me know how this goes and if issue persists all you can do is not start next level it takes you to , come out of it and check you go to the next thats available. Let me know how you get on as will need to get this reported if you have not reverted back to the normal flow

Thanks

wykoon

https://community.king.com/en/candy-crush-saga/discussion/304697/levels-repeating-after-completion

Hi there, please try the simple troubleshooting i.e., log out from game and acc, clear cache/memory EXCEPT data, restart your device and log back in first and make sure your internet connectivity is stable. If you still get the same message, pls be patient and wait for the activation on the next new level.

Thank you..

aijaziqbal

Yup as this issue has already been resolved. U just need to update.

Best of luck.

sameeksha

Hi @freqflyer .

welcome to king community.

as mentioned above try trouble shooting

it may seriously help!

freqflyer

Again, just now, it completed level 938 and showed completion, and then forced a repeat of the level. iPad operating system is 9.x.x

freqflyer

What do I need to update? the iOS? Already current. King CC app? How is this done?

Thanks!

freqflyer

How is cache and memory cleared on an iPad, without doing a reinstall and lose data?

Freddy_

@freqflyer Check you device settings for ipad update should be under system and check App store for game update. Do not clear any cache or memory

My iphone is on version 12. something for iOS

When the same level comes up again x out of that level / do not play and check map to see if next level is open

freqflyer

Cycling back and forth between Levels 938 and 939. Complete, flag as complete, then random choice if the app repeats the previous level (e.g. 938 or 939) or cycles to the other one of these two.

wykoon

https://community.king.com/en/candy-crush-saga/discussion/comment/886275#Comment_886275

Hi, I think you need to update your iOS, check under your system and click for update on system. Most probably you need to change new device to get the latest operating system.

You may search for an app call "cleaner" in your iPad see whether you have it. Before that please backup all your games etc in iTunes, to ensure you don't carsh your device.

freqflyer

Thanks for your efforts to assist. iOS is 9.3.5 and iPad says it is up to date.

Not able to buy a new device. May check out "cleaner". Do not understand why this strange behavior started a couple of days ago.

Freddy_

@freqflyer

Google post for apple latest version 13.5.1 for ipad

https://support.apple.com/en-us/HT201222#:~:text=The%20latest%20version%20of%20iOS,version%20of%20macOS%20is%2010.15.