Wrong account showing

MonieJ

My husband and I were playing Candy Crush on our phones at the same time which we have done for the last 5+ years. All of a sudden his account is showing my profile picture and is on my level. If we make any changes on either account the changes appear on both devices and both log ins. We only play using e-mail log in, we do not have Facebook or any other log ins. I am on level 7260 he is approximately on level 6020

Freddy_

@MonieJ Have at any time have you both logged into the one phone ?

Try logging out of the game on the incorrect device and restart your device, then log back in see if profile picture is still the same

MonieJ

Thanks Freddie. We have already logged out on both devices, cleared out Safari history and restarted both devices. Still the same problem

Loveth_NP

https://community.king.com/en/candy-crush-saga/discussion/304739/wrong-account-showing

Hi @MonieJ a warm welcome . Am sure it’s a malfunction and hopefully the experts can help you get a resolve . Best of luck and enjoy crushing 🍭🥂

Freddy_

@MonieJ can you check both game Id on both devices ? bit lost on why this would happen. May need more knowledge than mine as you seem to have done all the usual troubleshooting

Tag @Sukanta_Biswas as his knowledge is far superior to mine

MonieJ

Thanks again Freddie. The login e-mail addresses are both our individual e-mail addresses but the profile pic and level are all from my log in!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/887413#Comment_887413

Hi @MonieJ

Please check this page

https://community.king.com/en/blog/discussion/281603/game-keeps-connecting-to-the-wrong-facebook-account

MonieJ

Thanks Klara, but we don’t use Facebook only e-mail login

Freddy_

@MonieJ Its not the emails or log in just want to check both games have different IDs

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/304739/wrong-account-showing

Your problem is very complicated, so I need some more information.

1. All of a sudden his account is showing my profile picture and is on my level - This can happen when two games are logged in through the same account. Have you ever logged in to your husband's game on your device? Check both game Id's if same.
2. If we make any changes on either account the changes appear on both devices and both log ins - This means the game is logged in through the same account on both devices. Yet what changes do you see?
3. I am on level 7260 he is approximately on level 6020 - If everything in the game is the same, the level should be the same.Let me know if player ranks is same on both devices.

You can show me screenshots of the current game map from both devices.

MonieJ

Aha. - think this might be the issue

2 different e-mail log ins but same user ID

How can my husband get his own user ID back.