Wrong account showing
My husband and I were playing Candy Crush on our phones at the same time which we have done for the last 5+ years. All of a sudden his account is showing my profile picture and is on my level. If we make any changes on either account the changes appear on both devices and both log ins. We only play using e-mail log in, we do not have Facebook or any other log ins. I am on level 7260 he is approximately on level 6020
Answers
@MonieJ Have at any time have you both logged into the one phone ?
Try logging out of the game on the incorrect device and restart your device, then log back in see if profile picture is still the same
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0 · Helpful Woah! Sweet Love HahaThanks Freddie. We have already logged out on both devices, cleared out Safari history and restarted both devices. Still the same problem
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0 · Helpful Woah! Sweet Love HahaHi @MonieJ a warm welcome . Am sure it’s a malfunction and hopefully the experts can help you get a resolve . Best of luck and enjoy crushing 🍭🥂
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1 · 1Helpful Woah! Sweet Love Haha@MonieJ can you check both game Id on both devices ? bit lost on why this would happen. May need more knowledge than mine as you seem to have done all the usual troubleshooting
Tag @Sukanta_Biswas as his knowledge is far superior to mine
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1 · Helpful Woah! Sweet 1Love HahaThanks again Freddie. The login e-mail addresses are both our individual e-mail addresses but the profile pic and level are all from my log in!
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0 · Helpful Woah! Sweet Love HahaHi @MonieJ
Please check this page
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2 · 1Helpful Woah! Sweet 1Love HahaThanks Klara, but we don’t use Facebook only e-mail login
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0 · Helpful Woah! Sweet Love Haha@MonieJ Its not the emails or log in just want to check both games have different IDs
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0 · Helpful Woah! Sweet Love HahaYour problem is very complicated, so I need some more information.
You can show me screenshots of the current game map from both devices.
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1 · 1Helpful Woah! Sweet Love HahaAha. - think this might be the issue
2 different e-mail log ins but same user ID
How can my husband get his own user ID back.
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1 · 1Helpful Woah! Sweet Love HahaI had no idea it could actually happen.😂
Really serious, but you will surely find the solution.
Please wait a bit (max 72 hours) and our team will contact you.
Thank you.
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0 · Helpful Woah! Sweet Love HahaHowever I am finding some inconsistencies in the second screenshot where the profile is not working properly.
Please follow the steps. Uninstall the game app( second screenshot) - Restart device - Install game app - Log in.
Maybe your problem will be solved, if not let me know.(Please note All Stored boosters will be lost)
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0 · Helpful Woah! Sweet Love HahaThanks Sukanta. If you haven’t come across this before must be some kind of software glitch deep in the coding somewhere?
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0 · Helpful Woah! Sweet Love HahaI don't know what kind of problem it is, but maybe glitch. You can be sure we will give you the solution.😊
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0 · Helpful Woah! Sweet Love HahaIt’s now been 72 Hours and I haven’t had any contact yet. Do you know when we might get something please.
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0 · Helpful Woah! Sweet Love Haha