Trouble loading

Javbud

How do I fix when my android phone says unfortunately candy crush has stopped

aijaziqbal

Hi @Javbud .

We warmly welcome u to the community.

Plz. Check the following link and see if it solves ur problem.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

http://to.king.com/JtQm

sameeksha

hello

welcome to the king community

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

hope it helps!

happy crushing!

Javbud

Will just making a King account back up my progress if I have to reinstall

aijaziqbal

Yup @Javbud . U have to sync in king account for backup. But plz. Remember that whenever u reinstall or change a device ur progress and gold bars will be secured but ur boosters will be lost as boosters are only stored in ur phone memory not in the application.

https://community.king.com/en/blog/kb/articles/264-how-can-i-sync-my-facebook-and-king-accounts

Javbud

Im having trouble trying to sync my account since I had to reinstall

aijaziqbal

Can u plz. Send us the screenshot.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/889840#Comment_889840

Hi @Javbud . Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/268252/having-trouble-connecting-your-game-to-kingdom-android

Javbud

Im not sure how to try to sync with my account

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/890448#Comment_890448

Hi @Javbud

How can I sync my Facebook and King accounts?

Are you connected to your game both in Facebook and with a King account? Want to sync the two? No problem! Here's how:

• Go to this page: https://king.com/games 
• In the top-right corner, click "Log in" (If you are already logged in, it will say "Settings", in which case skip the next two steps)
• Log in using your King account username and password
• In the top-right corner, click "Settings"
• Choose the option "Account", then down at the bottom select "Score and progression sync"
• Select "Sync progress" and you will be asked to log in to your Facebook account.

And that's it! Your progress will be synced across both your King and Facebook accounts.

Javbud

Im not playing through Facebook. I dint have Facebook. I did a reinstall because i kept getting the message unfortunately candy crush has stopped. I thought i could keep my progress if i made a king account

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/890489#Comment_890489

Please check this page , hope this help you

https://community.king.com/en/blog/discussion/246665/remember-to-connect-to-the-king-account

Pitty_Kitty

@Javbud Hi! The creation of a king account has failed and you lost your progress after reinstalling the app?

Javbud

Im not sure if there is something i need to do after reinstall to try to get my progress back

Pitty_Kitty

https://community.king.com/en/candy-crush-saga/discussion/comment/890581#Comment_890581

first make sure you have a king account please, if you don't have it your progress will only be saved in the device you are playing on:

https://community.king.com/en/blog/kb/articles/353-what-is-a-king-account-and-how-do-i-create-one

then please write here your last level and your game user ID so your progress can be restored manually by @Crazy Cat Lad

you can find your game user ID here

hope it helps :)

@Sukanta_Biswas

Javbud

I created a king account before i did my reinstall now when i went into game it said to enter king account to keep my progress but when i tried it said i didnt have a king account with this email [email protected] which is the one we are using now