sync with progress and friends list might be missing due to privacy settings on facebook. This guide might be helpful, if not please provide more details :)
Hi there, please try the basic troubleshooting methods as below:-
Log out from all games and accounts
Check if there is any update on game app and proceed to update if it is not updated. Please make sure your device, esp. mobile has at least 2GB space for the apps to be properly updated.
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
Secondly, remember to connect to the same Facebook profile as the one you saved your game to, especially if your share your device or have two Facebook profiles. Be sure to log out of the game, then log out of Facebook on your mobile, then log in again using the correct Facebook credentials. If your progress was saved there before, you should find the game can now pick it up again right where you left it.
If the game just won't connect to Facebook, please try the following steps:
Download the latest version of Facebook and the game from your device's app store.
Check if you have the latest software on your device.
Open the game and if you are able to, disconnect it from Facebook or the King account.
Now force close all apps and turn off your device. Leave the device switched off for at least 10 seconds before restarting it.
If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password.
Try to connect to a WiFi connection instead of using your cellular data.
If you're still unable to connect then you can try deleting the game and reinstalling it.
To avoid losing your game progress make sure you have connected the game to a King account, or that the last level you played was while you were able to connect to Facebook.
Please also note that any boosters, extra lives stored in the game and progress in any events or calendars will be reset and lost during this process.
Answers
@Cassa15 Hi!
sync with progress and friends list might be missing due to privacy settings on facebook. This guide might be helpful, if not please provide more details :)
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1 · 1Helpful Woah! Sweet Love HahaHi there, please try the basic troubleshooting methods as below:-
If you still have the same issue. Please refer to this page.
Thank you and have a good day😊
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
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1 · 1Helpful Woah! Sweet Love HahaHi @Cassa15 . Welcome to our Community
Please check this page
Secondly, remember to connect to the same Facebook profile as the one you saved your game to, especially if your share your device or have two Facebook profiles. Be sure to log out of the game, then log out of Facebook on your mobile, then log in again using the correct Facebook credentials. If your progress was saved there before, you should find the game can now pick it up again right where you left it.
If the game just won't connect to Facebook, please try the following steps:
If you're still unable to connect then you can try deleting the game and reinstalling it.
To avoid losing your game progress make sure you have connected the game to a King account, or that the last level you played was while you were able to connect to Facebook.
Please also note that any boosters, extra lives stored in the game and progress in any events or calendars will be reset and lost during this process.
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2 · Helpful 1Woah! 1Sweet Love HahaHi dear.
Very warm welcome u to the community.
Plz. Follow the link below for sync details.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
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0 · Helpful Woah! Sweet Love HahaWe warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
Can you show me a screenshot of the error message you received while connecting the game to Facebook?
Or is that your problem?
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love Haha