Fantastic Five Rewards

Tricia55

Every week I get jipped out of my fantastic five rewards. King usually reimburses me for what I didn't receive but this is a weekly thing and this week they said they reimbursed me but they didn't and are now ignoring me. I buy every piggy bank. I'm a loyal player and this is how king treats me. I've had it!

Freddy_

@Tricia55 I know customer support have a big back log at the moment, so do not think they are ignoring you. Please be patient and believe they will get a response to your issue as soon as they can.

aijaziqbal

Hi @Tricia55 .

Welcome dear. As freddy told u plz. Be patient they are really under pressure and working hard. Soon the problems will be solved.

Best of luck.

wykoon

https://community.king.com/en/candy-crush-saga/discussion/305073/fantastic-five-rewards

Hi there Tricia and good day to you. I'm guessing you are experiencing this issue that resulted in you not receiving the rewards. If yes, your kind patience is greatly appreciated as the Studio is closely investigating and working on adding a fix.

Thank you 😊

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/305073/fantastic-five-rewards

HI @Tricia55 . Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-saga/kb/articles/314-update-fantastic-five-countdown-timer

As far as hearing back from Player Support, please be patient, with so many people at home - there is a much higher demand on their time and they are working as hard as they can, but it may take a few days to get a response.

Tricia55

The above does not apply to my situation. Just received an email from King saying they put the 2 UFO's I won in my inventory. Guess what? Not there!

Tricia55

https://community.king.com/en/candy-crush-saga/discussion/comment/892937#Comment_892937

This doesn't apply to my situation.

wykoon

https://community.king.com/en/candy-crush-saga/discussion/comment/892943#Comment_892943

Hi Tricia, please log out from the game, restart your device and log back in and hope you'll find the two UFOs. Cheers.

Tricia55

wykoon, I've done that. Still not there.

wykoon

https://community.king.com/en/candy-crush-saga/discussion/comment/893012#Comment_893012

Hi Tricia, try again later or tomorrow if you didn't receive as I suspect it may be delayed. Anyway, hope you are able to continue your game. if you are stuck at a level, let me know the level and I'll try my best to help you, no guarantee you will pass though because the game also requires some luck.

Thank you again for reporting back 😊

Tricia55

wykoon I still didn't receive the 2 UFO's that King said they give and now I lost 5 gold bars that were given as a bonus but the game conveniently froze. King is going to get in big trouble for ripping players off!