levels on my game keep on completing itself and awarding itself with a star. It does so for about 10 levels , then I play but when I close the game and restart it later , my progress has been moved up about 10 levels again
Hi there and good day to you... Are you still automatically level up now? This looks like a special case 🤔have you tried checking for game app update? Pls try if you haven't and report back the outcome.
Are you logged on to two different FB account whilst playing? If yes, please log out all acc, restart your device again and log back to the main acc. Do you want to restore to your original level 20 levels down? If yes, I'll tag our CMs to help.
Else, please proceed to report to our Player Support by clicking on the contact us link at the bottom of this page.
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
The problems you mentioned may be due to a game app error and for now please follow the steps below.
Clear Cache(For an Android) - Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If you still have the same problem after doing this, you will get the solution by reinstalling your game app but you will lose all the stored boosters.
Do you mean you are playing with new feature on Candy Crush Saga? 🤔
How about you follow these solve steps by @Sukanta_Biswas on previous reply? 🤔
If it's not worked, How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope it's solved! 🤔)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps! 😉
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset or gone.
By the way, their team will is still testing this new feature (that means it's still not complete to be fixed yet) that I hope you can understand to read it. 😊
Have a nice and safety day! Sugar Crush! 😊
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
I’ve followed all the steps to correct this , signed out , deleted and reinstalled the game severally but it still happens, I play the game for about two levels and leave the game but when I come back ,I’ve been moved forward about 10 levels (which are awarded a star each) . The game isn’t fun for me again !!!
Looks like ur game has been corrupted. I fear that u dont have any other option but to reinstall the game. But remember u will lose all ur boosters. If after reinstalling u lose ur levels plz. Inform us ur ID and i will request our CM to manually update ur levels.
Answers
Hi @segeto warm welcome to you ones again.
will assist you to get the attention of some of the experts
@kiara_wael @Diamond Lim @Freddy_Falkner
Best of luck and enjoy crushing 🍭🥂
https://king.com/ 🍭
#KING👑COMMUNITY 👩❤️👨CRUSH JOYFULLY TO MAKE THE WORLD A BETTER PLACE 🍬 🍭 🍬🍭🍬🍭🍬🍭🍬
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2 · 1Helpful Woah! Sweet 1Love HahaHi @segeto . Welcome to our Community
Please Check app update - Log out game - Restart Device - Open game and Log in.
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3 · 1Helpful 1Woah! 1Sweet Love HahaI’ve done this severally and it still does the same thing
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1 · Helpful Woah! 1Sweet Love Haha🍭
https://king.com/ 🍭
#KING👑COMMUNITY 👩❤️👨CRUSH JOYFULLY TO MAKE THE WORLD A BETTER PLACE 🍬 🍭 🍬🍭🍬🍭🍬🍭🍬
- Report
1 · Helpful Woah! Sweet Love 1HahaHi there and good day to you... Are you still automatically level up now? This looks like a special case 🤔have you tried checking for game app update? Pls try if you haven't and report back the outcome.
Are you logged on to two different FB account whilst playing? If yes, please log out all acc, restart your device again and log back to the main acc. Do you want to restore to your original level 20 levels down? If yes, I'll tag our CMs to help.
Else, please proceed to report to our Player Support by clicking on the contact us link at the bottom of this page.
Thank you 🙏🏻
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
- Report
2 · 2Helpful Woah! Sweet Love HahaHi @segeto .
As i posted on ur 2nd post of skipping levels. Let Mr. @Sukanta_Biswas . Look at this and he will surely help once he is available.
Untill then have patience with us.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
- Report
2 · 1Helpful Woah! Sweet 1Love HahaWe warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
The problems you mentioned may be due to a game app error and for now please follow the steps below.
Clear Cache(For an Android) - Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If you still have the same problem after doing this, you will get the solution by reinstalling your game app but you will lose all the stored boosters.
Thanks @aijaziqbal ❤️
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
2 · 2Helpful Woah! Sweet Love HahaThanks for your tagging me! @9japradaANP 😊
Hello! @segeto 👋
Welcome to Sweet King Community! 👑
Do you mean you are playing with new feature on Candy Crush Saga? 🤔
How about you follow these solve steps by @Sukanta_Biswas on previous reply? 🤔
If it's not worked, How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope it's solved! 🤔)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps! 😉
Android
iOS
Kindle
Windows mobile
Computer
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset or gone.
By the way, their team will is still testing this new feature (that means it's still not complete to be fixed yet) that I hope you can understand to read it. 😊
Have a nice and safety day! Sugar Crush! 😊
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
- Report
2 · 2Helpful Woah! Sweet Love HahaI’ve followed all the steps to correct this , signed out , deleted and reinstalled the game severally but it still happens, I play the game for about two levels and leave the game but when I come back ,I’ve been moved forward about 10 levels (which are awarded a star each) . The game isn’t fun for me again !!!
- Report
0 · Helpful Woah! Sweet Love HahaHi @segeto .
Looks like ur game has been corrupted. I fear that u dont have any other option but to reinstall the game. But remember u will lose all ur boosters. If after reinstalling u lose ur levels plz. Inform us ur ID and i will request our CM to manually update ur levels.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
- Report
0 · Helpful Woah! Sweet Love Haha10739653560
- Report
1 · Helpful Woah! 1Sweet Love HahaAnd what level @segeto
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
- Report
0 · Helpful Woah! Sweet Love HahaThe most recent one is boosting me from 2858 to 2871
- Report
1 · Helpful Woah! 1Sweet Love HahaOk @segeto .
Noted and reported to CM. As soon as he will be available it will be done. Have patience with us.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
- Report
1 · Helpful Woah! 1Sweet Love HahaThanks 🙏🏻
- Report
1 · Helpful Woah! 1Sweet Love Haha