Was level 800 something....now says "You are one of the best players - New Levels coming soon"

gobluejd

It will not allow me to play from where I left off without having to scroll for like 10mins. Says I am level 7280 and #1 in world. I have over a million things in inventory. Ya sounds great but I can't play. Not sure how this happened. I logged in and out several times. Its kinda fun to tease the wife I am the best player ever (except the fact she has to finish some levels for me LOL). See screens attached.

Freddy_

@gobluejd This sometimes works play level 21 again and complete it with a score, then exit game and give it a bit then enter game again see if it rectifies the level

aijaziqbal

Hi dear looks like u need to update ur game.

Plz. Log out clear ur cache ram but not the game data. Update ur game application and login. I hope ur game will come back. If problem still persists u have to re install ur game. U will not lose ur progress or gold bars but ur boosters will be lost.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/305197/was-level-800-something-now-says-you-are-one-of-the-best-players-new-levels-coming-soon

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Your game app has been corrupted and that is why you are having this problem. You will get the solution through app reinstall but your stored boosters will be lost.

gobluejd

Thank you. I will try this when I get home tonight and advise.

Pitty_Kitty

@gobluejd Hi! Looks like your game app got corrupted/hacked. I believe you need to first make sure your progress is saved with a fb/king acoount and then uninstall and reinstall. You'll lose these infected boosters on steroids but your correct progress will be back on track.

Freddy_

@gobluejd Hi and welcome. your game has become corrupt, Please see post below on this issue

If your game suddenly starts at the last level even though you haven't reach the current last level and the lives timer also is showing a weird amount.

To get the game reset back to normal, first make sure the game is connected to your Facebook or King account so the levels and Gold Bars are saved.

After this, reinstall the app by uninstalling it and then downloading it again from App Store or Google Play Store.

Open the game and connect it back to Facebook or your King account.

Please note that Boosters and messages will get reset as well. If you had any purchased Boosters stored, then email Player Support from the game's Settings and Help Center to get them replaced.

gobluejd

I made sure I was logged in, deleted app, re—downloaded and installed. Logged back in and my icon still shows me at level 38 (the number in your icon) but I am at level 0 😔

any advice?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/896095#Comment_896095

Please check this steps.

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

gobluejd

thanks. I am logged in with my email address not Facebook. I still did it and it did not work. I’ll head over to the link you provided.

gobluejd

Am I not mistaken that this is the support section?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/896104#Comment_896104

Please let me know your game ID and I'll pass it on to my team to check your game. If any problems are found, our CM will manually reset your levels and let me know what level you were at.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it