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Problem with progress sync
estrellita74
Posts: 8
Level 2
in Support
I´m level 439 in my IOS device, i tried to sync via king account and in my new ANDROID device, or in my IPAD the level that i have is only 11. How can I get my level 439 in my king account. I asked via email and they told me that i need to ask here to recover the level.
Regards and thanks for your support.
Answers
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Hello and welcome to our beautiful community
Are you only on King.com? If so, you should automatically be the same in the other device. Please check for updates and update your game and clear the cache and restart.
Otherwise, play the last level again and end it, then please refresh and clear the cache and restart.
Good luck
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Thanks for your quick response,
Yes, i have an account in king.com but i dont have the level sync in other devices.
I clear the cache in the old device, i try to uninstall and synch in the new device, i try to do it one day after and the result is the same.
Old device with king account level 439
New devices with king account level 11.
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If you log in to a new device with the same account that you saved the game to on the old device, your game progress and gold bars will sync on both devices. However, you need to make sure that the game is fully connected to the server on your old device.
Next steps - Open game (new device) - Game's start menu - My profile / Save your progress - Log in with Kingdom.
