Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@hsain Hi and welcome sorry to here you have had a problem with your reward. please try checking for game update ,log out and restart your device, log back in and see if your reward shows.
If not you will need to contact customer support from your game or by the contact us at bottom of page ( you need your game ID for this ) and explain your issue to them.
Hope this helps