@ColloMasea07 Hi and welcome,Have you sync you game with Facebook. you will need a Pc to do this
Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.
To sync your progress with King.com, please complete the following steps:
Go to the King website at King.com
Log in using your existing King profile, or create a new King profile if you don't already have one.
Click on the ‘Settings’ icon
Select ‘Account’
You will be prompted to confirm your password
Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
Once complete, your progress will be updated across all King games on King.com
If you have done this and still are at level 1 see post below
According to your statement, your game has not been saved and you have completely lost your unsaved game progress. You can follow the link above which @aijaziqbal has already given you or let us know your game Id and what level were you at.
Thank you.
Have you passed 1000 levels in Candy Crush Saga? Collect your badge from HERE.
Hi there... Just wondering first, did you use Facebook to Save Progress from the time you signed in to play the game from level 1? Or did you leave the game to go log into Facebook and then go back to CCS? I've seen people accidentally leave the CCS app to do that, closing it and losing the progress before they could ever get it saved by Facebook.
Answers
@ColloMasea07 are you switching devices?
- Report
1 · Helpful Woah! 1Sweet Love HahaHi @ColloMasea07 .
We warmly welcome u to our adorable king community.
Plz. Follow the guidlines in the below mentioned link to restore ur progress.
Hopefully it is helpful.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
- Report
2 · 2Helpful Woah! Sweet Love Haha@ColloMasea07 Hi and welcome,Have you sync you game with Facebook. you will need a Pc to do this
Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.
To sync your progress with King.com, please complete the following steps:
If you have done this and still are at level 1 see post below
Hope this helps
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
2 · 2Helpful Woah! Sweet Love HahaAccording to your statement, your game has not been saved and you have completely lost your unsaved game progress. You can follow the link above which @aijaziqbal has already given you or let us know your game Id and what level were you at.
Thank you.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
1 · 1Helpful Woah! Sweet Love HahaHi And a very warm welcome to you @ColloMasea07 . Sorry about it
Hope you get your game fixed through the helpful hints from the experts.
Best of luck and enjoy crushing 🍭🥂
https://king.com/ 🍭
#KING👑COMMUNITY 👩❤️👨CRUSH JOYFULLY TO MAKE THE WORLD A BETTER PLACE 🍬 🍭 🍬🍭🍬🍭🍬🍭🍬
- Report
0 · Helpful Woah! Sweet Love HahaHi there... Just wondering first, did you use Facebook to Save Progress from the time you signed in to play the game from level 1? Or did you leave the game to go log into Facebook and then go back to CCS? I've seen people accidentally leave the CCS app to do that, closing it and losing the progress before they could ever get it saved by Facebook.
It happens, lol...
Patience is a virtue. Peace is a journey. ✌😎🦎
- Report
0 · Helpful Woah! Sweet Love Haha