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I can no longer play Candy Crush on Facebook - can you help?
SallyAMarch
Posts: 3
Level 1
in Support
As you can see I am trying to access via Facebook!
I was recommended by Support to synch my user, unfortunately it did not synch the player I have been for many years on over 2000 level, but the latest one with just level 32 - very boring - hope my old FB user is not lost.
1
Answers
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Hi @SallyAMarch . Welcome to our Community
Which device are you play on Mobile or Computer ?
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@SallyAMarch Hi and welcome, see info below you need to enable you platform again
Error received: User opted out of platform or Turn on platform
If you receive the following error:
"User opted out of platform:
The action attempted is disallowed, because the user has opted out of Facebook platform."
OR
"Turn on Platform:
You previously turned off platform apps, websites & plugins. To use this feature, you need to turn them back on, which also resets your Apps Others Use settings to their default settings."
If you receive this message while trying to share to Facebook, you have opted out of allowing other apps, websites & plugins to interact with your Facebook account. You have two options.
1 - If you want to keep your platform setting disabled, you can copy the URL of the item you want to share, then paste the URL into a Facebook post.
2- You can change your Facebook settings to allow other platforms to interact with your Facebook account. General instructions on how do that are as follows, but these instructions may not be exact due to differences Facebook may have between devices, mobile app versions, or changes they may make to their platform at any time. If these instructions don't match what you see, please check Facebook's help files for how to enable Apps, Websites & Plugins.
Mobile apps
Desktop website
Mobile apps
- Tap "Account Settings" from the Facebook mobile app menu
- Tap "Apps"
- Tap "Platform"
- Tap "App and Websites"
- Tap "Turn on Platform"
This will allow websites & apps you may use to interact with your Facebook account.
Desktop Website
- Click the dropdown arrow on the top navigation bar, then click "Settings"
- Click "App Settings"
- On the "Apps, Websites & Plugins" section, click "Edit"
- Click "Enable Platform"
This will allow websites & apps you may use to interact with your Facebook account.
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I do not get this screen at all. I play on my PC
Everything was fine until FB showed up in the new version which I did not like, so I reverted to old version. This was last week.
When I look at Apps and Games, King is one of the ones that is allowed to interact, there shouldn't be a problem.
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Hi @SallyAMarch .
We warmly welcome you to our adorable king community.
Very sorry for your loss of progress. But dont you worry. Your game progress will be recovered here in this forum.
Try above steps suggested by Mr. Freddy. I hope your issue will be solved.
You may also see this below link .
Hopefully it can be helpful.
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I play on my PC
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@SallyAMarch Hi, Try clearing your browser cache / history . restart your device and see if you are still getting the same message
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Hi And a very warm welcome to you @SallyAMarch . Sorry about it
Hope you get your game fixed through the helpful hints from the experts.
Best of luck and enjoy crushing 🍭🥂
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Hi @SallyAMarch and welcome to our Community!
This has to do with your Facebook settings that doesn't allow you to access the game anymore. Please try the steps that @Freddy_Falkner posted.
If you need any further help, check directly with Facebook Support how to get the settings on your account reset back to normal.
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