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@xolisile14 . Please try @kiara_wael tips above on getting your level restored. If you have any problems come back and let us know
Hello @xolisile14 and welcome to our wonderful King community! I just wanted to mention that it is recommended that you play the game either thru FB or king.com, because that way your progress will always be saved on the King servers and it makes it much easier for Player Support to restore your levels.