I just opened my game and all of the boosters that I have collected are now gone.

vivrr

I had collected over 100 color bombs and striped/wrapped combos and the other various boosters. I played my game earlier in the day and everything was intact. Tonight, I noticed all boosters disappeared. How do i get them back? My profile is still here and the level I’m currently playing is correct. Please advise. Thanks

aijaziqbal

Hi @vivrr .

We warmly welcome you to our adorable king community.

Boosters are saved directly in your device's memory,

it means tha you can use them while playing offline

but the problem is whenever we reinstall the app or change our device we are bound to lose our boosters.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.

however if you have purchased some of those boosters. u can directly contact the support from your game or with the help of following link. i hope those purchased boosters can be refunded.

https://soporto.king.com/contact

Plz. Check the below link for your help.

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/305972/i-just-opened-my-game-and-all-of-the-boosters-that-i-have-collected-are-now-gone

Hi @vivrr .Welcome to our Community

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

Please read links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it#latest

Or please report this to our Player Support Team here