Fantastic five

ninasaninasa Posts: 1 Newbie

Why am I no longer able to access my fantastic five team ...it’s grayed out

Answers

  • Freddy_Freddy_ Posts: 47,979 Sweet Legend
    edited July 2020

    @ninasa . Check if you game has an update, log out and restart your device and then log back in. See if this rectifies your problem

    If playing via an internet browser clear the cache / history as well. Let us know if you have any problems

    Thanks

  • Hey! Would you like to give us your opinion?

  • aijaziqbalaijaziqbal Posts: 7,673 Candy Moderator

    Hi @ninasa ,

    We warmly welcome you tour adorable king community.

    As suggested by freddy plz. Logout and update your game application, clear cache memory, and restart your device. Login and check if still not working give us feedback.

    Thanks.

  • Werner_CichyWerner_Cichy Posts: 26,309 Crushing Legend

    @ninasa

    I often have this when my internet connection is not stable on my mobile device or when I have already picked up the price on my PC. Then it is often grayed out




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  • Crazy Cat LadCrazy Cat Lad Posts: 9,361 Community Manager

    Hi @ninasa and welcome to our Community!

    Could you post your Game ID and a screen shot of the issue so we can take a closer look at this?


    How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this

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