Why are my boosters and prizes disappearing before I can use them?? For a week this is happening,

lbalsor

Why are my boosters and prizes disappearing before I can use them?? For a week this is happening, on the higher levels I need them but the game is removing them. Please help!

Freddy_

@lbalsor Hi, strange that only some boosters are disappearing and not others. Think you will need to contact customer support from your game and explain your issue so they can look in to this.

In the meantime check you game is up to date and log out and restart your device, then log back in and see if this resolves your problem

Freddy_

@lbalsor Hi and welcome, Can you explain in a little more detail what you mean. what prizes or boosters are you winning that are disappearing.

Thanks

aijaziqbal

Hi @lbalsor .

We warmly welcome you to our adorable king community.

As freddy asked you plz. Tell us in details which boosters have been disappeared. So we can give you the correct info about it.

Thanks.

lbalsor

When I spin the daily booster wheel, or complete a level, or anything that I should receive a booster (chocolate ball, fish etc) they disappear in a day before I can use them.

lbalsor

The one thing that doesn't seem to disappear are the lolipops.

Freddy_

@lbalsor Hi, strange that only some boosters are disappearing and not others. Think you will need to contact customer support from your game and explain your issue so they can look in to this.

In the meantime check you game is up to date and log out and restart your device, then log back in and see if this resolves your problem

aijaziqbal

@lbalsor .

Yup plz. Update ur device and game application. As freddy told you to contact support directly from your game and we hope they will take an action on this issue.

Thanks.