Hello. I recently finished 2689 but the game didn’t move me on to 2690 so I had to do the level again, and it was a difficult one. Now the same thing happened with 2690. I just finished it, but it’s not moving me on. Is there a problem with the game?
Answers
@patlgreen I've had this problem a few times.
Make sure you let the post win graphics finish. (This was not part of my issue but it is step one). When you win the level, don't hit the "next" button. Hit the "X" to close the screen. This should get you to the next level.
I usually keep closing the screen and not using the "next" button for the next few levels. It returns to normal on its own. Total mystery!
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1 · 1Helpful Woah! Sweet Love HahaThanks.
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1 · Helpful Woah! Sweet 1Love HahaHi @patlgreen .
We warmly welcome you to our adorable king community.
Plz. Log out , Update your game application, Clear cache and Restart your device then login.
When you clear any level please let the game automatically push you to next level. Dont close the window in a hurry untill the stars added the score to you.
I hope it will be helpful.
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1 · Helpful Woah! 1Sweet Love HahaHi @patlgreen . Welcome to our Community
Sorry to here you did not move on from this level. Sometimes if you exit the level to quickly it does not register the level as correct. you always need to make sure that the stars for the level show up and then you exit the level
Please Check app update - Log out game - Restart Device - Open game and Log in.
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2 · Helpful 1Woah! 1Sweet Love Haha@patlgreen Hi and welcome. Firstly check your game is up to date, then log out and restart your device and log back back in. Also if you are playing via an internet browser clear the cache / history. See if you still have this happening. Please be wary thought that if you do exit a level to quickly it will not register to the server . So please make sure your score and stars are showing before exiting the level
Hope this helps
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0 · Helpful Woah! Sweet Love HahaCan you see any star in the crown of 2689 level?
You will need to show us a screenshot of your game map to get an actual explanation of your problem.
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0 · Helpful Woah! Sweet Love Haha