Lost all my inventory 😩

brandysnider

Yesterday I played and was taken to level 1 instead of level 3340. I closed out and was then taken to the correct level but all my boosters were gone. I had 200 of several items. I tried logging out and back in again but everything’s still at 0.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/306344/lost-all-my-inventory

Hi and Welcome to our Community

Sorry that you lost Booster . Please report this to our Player Support Team here

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

As far as hearing back from Player Support, please be patient, with so many people at home - there is a much higher demand on their time and they are working as hard as they can, but it may take a few days to get a response.

Freddy_

@brandysnider Hi and welcome, sorry to here this has happened to you. in case of mobile devices boosters are stored on the device itself. so if you reset reinstall the game or change phones your boosters are lost and are not recoverable unless they were purchased and unused, but May be worth Trying @kiara_wael solution above as you never know your luck

Mary_Kay

Did you reinstall your game or switch devices?

aijaziqbal

Hi @brandysnider .

We warmly welcome you to oue Wonderful king community.

Please check the below link and see if it is helpful.

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

Thanks.

Loveth_NP

https://community.king.com/en/candy-crush-saga/discussion/306344/lost-all-my-inventory

Omg 🙆🏽‍♀️ ... hi and a very warm welcome to you @brandysnider .

So sorry about it and hope the helpful assistance of the experts will be positive for you.

Best of luck and enjoy crushing 🍭🥂

wykoon

https://community.king.com/en/candy-crush-saga/discussion/306344/lost-all-my-inventory

Hi there Brandy, and hope you're doing alright.

If you perform the basic troubleshooting such as logging out, restart device and logging back in, the boosters may still be there unless you accidentally, delete the app and re-install it or it may be due to game freezing or crashing. Please visit this link to get more insights DO not re-install your game unless you've tried all the steps given in the said link.

Let us know the outcome and we would assist further if need be.

Thank you.