@forgetit Hi and welcome, Unfortunately booster on mobile devices are stored on the device itself. so if you have to reinstall, reset , change phone or game crashes all boosters and lives are lost and are unrecoverable. This is unless you had any purchased and unused boosters in this case you can contact customer support from your game and they will help you with this
You may refer to the link below to help solve your issue. Let us know if you need further help after you've done all the steps stated therein. Thank you.
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
We warmly welcome you to our adorable king community.
The boosters and lives are stored on our device not in our game application so that we may use them even if we play offline. So whenever we reinstall our game or change our device we are bound to lose our boosters and lives. Unfortunately there is no way to restore them back. But if you have any purchased booster you should directly contact support from your game. They have all your purchase history and i am sure they will take a positive action in your favor.
For more info check below link regarding loss of boosters.
Answers
@forgetit Hi and welcome, Unfortunately booster on mobile devices are stored on the device itself. so if you have to reinstall, reset , change phone or game crashes all boosters and lives are lost and are unrecoverable. This is unless you had any purchased and unused boosters in this case you can contact customer support from your game and they will help you with this
Hope this helps
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0 · Helpful Woah! Sweet Love HahaHello @forgetit and hope you're doing great.
You may refer to the link below to help solve your issue. Let us know if you need further help after you've done all the steps stated therein. Thank you.
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
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0 · Helpful Woah! Sweet Love HahaHi @forgetit .
We warmly welcome you to our adorable king community.
The boosters and lives are stored on our device not in our game application so that we may use them even if we play offline. So whenever we reinstall our game or change our device we are bound to lose our boosters and lives. Unfortunately there is no way to restore them back. But if you have any purchased booster you should directly contact support from your game. They have all your purchase history and i am sure they will take a positive action in your favor.
For more info check below link regarding loss of boosters.
https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it
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https://community.king.com/en/candy-crush-saga/categories/support
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0 · Helpful Woah! Sweet Love Haha