Submit your problem through the support section of your game and tell them about the problem of your purchases to fix it. There may be misunderstanding from both sides
Don't let your happiness depend on something you may lose 💔
As mentioned above, please email Player Support and let them know what package you purchased and what was missing in the purchase, so they can check this up.
Answers
I do not know why that is.
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0 · Helpful Woah! Sweet Love HahaHi @RhondaPastell ,
We welcome you to our wobderful king community.
The community don't deal with purchase or purchase related issues.
Please see the below link for purchase or purchase related issues.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
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0 · Helpful Woah! Sweet Love Haha@RhondaPastell Hi and welcome, Sorry to here you have not received your gold bars from your purchase. We in the community do not deal with purchases
.If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
more detailed information below
Hope this helps
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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1 · 1Helpful Woah! Sweet Love HahaSubmit your problem through the support section of your game and tell them about the problem of your purchases to fix it. There may be misunderstanding from both sides
Don't let your happiness depend on something you may lose 💔
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0 · Helpful Woah! Sweet Love HahaWhen I make a purchase it says how many bars extra I will receive and I never get them?
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0 · Helpful Woah! Sweet Love Haha@RhondaPastell Hi and welcome, Sorry to here you have not received your gold bars from your purchase. We in the community do not deal with purchases
.If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Or use the contact us at the bottom of the page, but you will need your game ID for this
Thanks
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love HahaHi @RhondaPastell and welcome to our Community!
As mentioned above, please email Player Support and let them know what package you purchased and what was missing in the purchase, so they can check this up.
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love Haha@aijaziqbal I agree with you, but I do not make purchases in similar games as well as Candy Crush Saga.
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0 · Helpful Woah! Sweet Love Haha