When I make a purchase it will say how many extra gold bars I will receive and they never give them

RhondaPastell

Why is that?

WKImortalKM

I do not know why that is.

aijaziqbal

Hi @RhondaPastell ,

We welcome you to our wobderful king community.

The community don't deal with purchase or purchase related issues.

Please see the below link for purchase or purchase related issues.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Freddy_

@RhondaPastell Hi and welcome, Sorry to here you have not received your gold bars from your purchase. We in the community do not deal with purchases

.If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

more detailed information below

https://community.king.com/en/home/kb/categories/53-purchases-and-gold-bars/p1

Hope this helps

tratelqalam

Submit your problem through the support section of your game and tell them about the problem of your purchases to fix it. There may be misunderstanding from both sides

RhondaPastell

When I make a purchase it says how many bars extra I will receive and I never get them?

Freddy_

@RhondaPastell Hi and welcome, Sorry to here you have not received your gold bars from your purchase. We in the community do not deal with purchases

.If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Or use the contact us at the bottom of the page, but you will need your game ID for this

Thanks

Crazy Cat Lad

Hi @RhondaPastell and welcome to our Community!

As mentioned above, please email Player Support and let them know what package you purchased and what was missing in the purchase, so they can check this up.

WKImortalKM

@aijaziqbal I agree with you, but I do not make purchases in similar games as well as Candy Crush Saga.