Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Purchase help
Hello! A short time ago I purchased the $9.99 special bundle that popped up when entering the game on my phone. I have the receipt from Google Play that I was charged $10.59. The bundle I purchased, however, does not show up. I would like this money to be refunded to my Google play account please.
Answers
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Hi @elainef Welcome, Sorry to here you have had a problem with your purchase, Apologies but we do not deal with purchases in the community as it contains you personnel information
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Or alternatively use the contact us at bottom of page ( you will need your game ID for this )
Hope this helps
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Hi @elainef .
We welcome you to our wobderful king community. Very sorry that you didnt recieve your purchased items but please note
The community don't deal with purchase or purchase related issues. You have to directly contact support from your game. They have your purchase history and only they can help you in refund.
Please see the below link for purchase or purchase related issues.
