Problem with synchronization with facebook

ocamposhector

When trying to connect my king account to facebook it says that the account has already been sychronized but logging in from fb or king my levels are different in candy, how can I try to resynchronize if it doesn't give me the option?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/306783/problem-with-synchronization-with-facebook

Hi and Welcome to our Community

Can I sync my progress between Facebook and King.com?

Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.

To sync your progress with King.com, please complete the following steps:

• Go to the King website at King.com
• Log in using your existing King profile, or create a new King profile if you don't already have one.
• Click on the ‘Settings’ icon
• Select ‘Account’
• You will be prompted to confirm your password
• Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
• Once complete, your progress will be updated across all King games on King.com

Hope this helps

Freddy_

@ocamposhector Hi and welcome, on your Facebook account try disconnecting from Facebook and then log out of candy crush and restart you device then log back into Facebook and log back into the game. Play and complete a level and see if it sync correctly. If playing via an internet browser also clear the cache / history

If not let us know and what device you are using

Hope this helps

ocamposhector

https://community.king.com/en/candy-crush-saga/discussion/comment/938516#Comment_938516

the problem is right there because it says that it was already synchronized but it was not and does not give the option to return to its synchronization

ocamposhector

https://community.king.com/en/candy-crush-saga/discussion/comment/938523#Comment_938523

Hello, the last time I tried I did that but I did not solve the problem, I am using an iPhone XS

Freddy_

Hi, so you logged out of Facebook and then the game and restarted your device before and had no joy. after logging back it to both and playing a game. You may need to post your game ID so someone can have a look at this for you. As if your level is saved on your king account and you have sync to facebook you should not have a problem.

You can only sync one game to a facebook account so you have not done this before have you

ocamposhector

https://community.king.com/en/candy-crush-saga/discussion/comment/938554#Comment_938554

it didn't work either

Freddy_

Hi im a bit lost, You have definitely not tried sync before ? Do you have many boosters or lives stored on your game (phone) ?

Can you post your ID and i will ask the Cm to take a look at this Monday when he is back in work

ocamposhector

I had already tried to synchronize but did not, Of course!

King:

Facebook:

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/938624#Comment_938624

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Since the sync progress can be done once, you cannot re-sync because the system shows that you have already completed the process and you have to contact our Player Support for this issue.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email.

Thank you.

Crazy Cat Lad

Hi @ocamposhector !

You can only sync one King account with one Facebook account. Since your King account has already been synced with Facebook account at some point earlier.

Your account 1817718728 with level 58 was synced with an Facebook account back in 2013 already and the account 11393115768 with level 1284 was Facebook connected this year in March.

Do you want me to manually move you to level 1284 on your account 1817718728 so you can use that account instead?