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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
As my friend @aijaziqbal told you, In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process and you will lose the complete booster for app uninstalling or crashing.
Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.
However you can contact us through the link above.😉
Thank you.
Hi @candy_muncher ,
Welcome to the community,
Very sorry to hear about your losd of boosters.
Actually boosters are stored in your device memory and not in the game application. Main reason to do so is that so we can play the game even if we are offline. So whenever we reinstall the game or change our device we bound to lose our boosters. Unfortunately it is not recoverable.
Only purchased boosters can be recovered through contacting support directly fron your game.
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
As my friend @aijaziqbal told you, In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process and you will lose the complete booster for app uninstalling or crashing.
Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.
However you can contact us through the link above.😉
Thank you.