As explained above by Mr. Sukanta. You need to update your game application. So clear your device cache, update the app store and then try to update your game application.
@Lhanz601 Hi and welcome, If you can not update the app this sounds like its more a problem with your internet connection than the game. The app updates come from your app store etc so you should be able to do an update if one is available. If you cannot do this i would check your connection on this device
Hi there and I hope you have NOT reinstalled your game because any boosters stored in your device will be lost! Only gold bars and progress are saved in the game servers.
Based on my personal experience, connecting to 2 internet connectivity will apparently slow down the download because your phone system may not be able to detect the connection properly. So I normally will either turn on 1 i.e. data or WiFi. For my area, my phone Data works the best.
Once you're properly connected, the game should be able to load properly after you restart your device and log back in as usual.
Let us know if you need further help on the above.
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
Answers
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Your game is not fully connected to the server or your internet connection is disconnected.
Right now, I'm asking you to check the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
This will solve your problem.
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2 · 2Helpful Woah! Sweet Love HahaCant update the app it stays in 0% when updating using mobile data and wifi my device is huawei y6p, candy crush saga in my other phone works gteat
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0 · Helpful Woah! Sweet Love HahaHi @Lhanz601 .
Welcome to the community.
As explained above by Mr. Sukanta. You need to update your game application. So clear your device cache, update the app store and then try to update your game application.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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CC Saga Beginner's Corner
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1 · Helpful Woah! Sweet 1Love Haha@Lhanz601 Hi and welcome, If you can not update the app this sounds like its more a problem with your internet connection than the game. The app updates come from your app store etc so you should be able to do an update if one is available. If you cannot do this i would check your connection on this device
Thanks
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0 · Helpful Woah! Sweet Love HahaEven what kind of internet connection i try still not updating. I will try to reinstall it
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0 · Helpful Woah! Sweet Love HahaHi there and I hope you have NOT reinstalled your game because any boosters stored in your device will be lost! Only gold bars and progress are saved in the game servers.
Based on my personal experience, connecting to 2 internet connectivity will apparently slow down the download because your phone system may not be able to detect the connection properly. So I normally will either turn on 1 i.e. data or WiFi. For my area, my phone Data works the best.
Once you're properly connected, the game should be able to load properly after you restart your device and log back in as usual.
Let us know if you need further help on the above.
Thank you 😅
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
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0 · Helpful Woah! Sweet Love HahaThis is a common problem and you can fix the problem from the Play Store setting.
Go to Play store - Setting - App download Preference - Select network - Done
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1 · Helpful Woah! 1Sweet Love HahaHi and a very warm welcome to you @Lhanz601 .
Hope the experts kind responds was positive for you.
Best of luck and enjoy crushing 🍭🥂
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0 · Helpful Woah! Sweet Love Haha