Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
repeating ad will not stop
Answers
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@joankyellowgreen Hi and welcome, can you please try @kiara_wael tips above and also if you play via an internet browser also clear the cache / history as well.
Also if you do not have any joy with this can you let us know as your the 2nd person with this issue today and it may need to be looked at by the game team
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Hi there Joan, are you referring to the Tiffi Beach Games ad? If yes, I've had it too and I just click the play button. Eventually, it disappears and it didn't re-appear after I enter my game 😀
You can read about this event below.
Let us know if you need further assistance.
🙏🏻🙏🏻💕💕
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We warmly welcome you to our adorable king community. As it was a new feature ad so may be a glitch in the begining just force close your game application and keep it updated i hope it will work fine. I now checked on my android device and working absolutely fine with cross button above the ad to close it. So hopefully it is settled down
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Welcome to Sweet King Community! 👑
How about you switch off your Internet Connection to open this game, after you play this game, you can switch on your Internet Connection that I hope you can continue to play this game? 😊
If it's still not worked, How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
And you can check this new event here (As @wykoon answered) 👇
And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️ (if you are interested)
Have a nice and safety day! 😊
