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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Lost my level once I deleted the app due to a glitch. Can you help me.
Answers
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Hello @AleyaG302 Hearty Welcome to our wonderful King Community 🤗
I am very sorry to hear about the issue in your game!
Did you save the game either through Facebook OR King account, before you have deleted the App? If so, it is easy to bring back the progress of the game.
If you not saved the game before, it is a little bit of long process as you have to contact "King Player Support Team". But, no need to worry as you will get your level progress back.
Which game are you playing? Also, what device are you using? Is it a PC or an Android or an iOS device?
Please post back those details, as it will be easy to point you in the right direction 👍️
You can post your reply by typing in the comment box given below.
Talk to you soon! Have a great rest of the day 🍭 🍭
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Thank you for replying back dear @AleyaG302 🤗
You can certainly be helped with this and you should be able to get back to your level within next few days 👍️
Do you remember which level you were on before deleting the App?
Can you please give me your game user ID number? Please let me know if you need help with finding your ID
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Hello again @AleyaG302
To find your game ID number ---> click on the "Settings" (the cog wheel icon) -- Click on "My Profile" tab -- then. double click on the "King Emblem" you see at the top of the page -- you will find your game user ID number.
But, I would strongly recommend you to "save" your game now, and then give me your ID number. Because, when we save our game, it becomes easy to transfer our game progress when we change our device or to play on another device, etc., And this way, we will not lose our Gold Bars too 🙂
Please let me know if you need any further assistance. Once you give me your ID number, I will get back to you as soon as I can 👍️
Talk to you soon! Have a great rest of the day 🍬 🍬
