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Game not updated or slow internet can be the cause of freezing game. Plz. Do the steps as mentioned above by Mr. Freddy.
Log out , update your game application, clear cache , switch off and on your device and log in.
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
Usually the main reason for freezing or crashing the game is the device problem and you can avoid the problems by doing a few troubleshooting checks. You will get detailed information by clicking on the link below.