Game not allowing me to use gold bars

debera

I've noticed that recently when I am close to winning a game, but have run out of moves, that when I click to buy 5 more moves the game will only let me close the game. It won't let me use gold bars I have already bought to pay for extra moves. Sometimes , in the same situation, I go to buy gold bars and the game says I am unable to buy some for some reason. Am I getting ripped off or is there a flaw in the game?

sameeksha

Heyy there!!

Is your app up to date? Have you cleared your cache and cookies recently and logged in & out of your profile recently. If not try those steps and resync your device

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/307032/game-not-allowing-me-to-use-gold-bars

You can do the standard troubleshooting process

Logout, update game application, switch off and on your device and see if it solves.

Please give us feedback

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/307032/game-not-allowing-me-to-use-gold-bars

Hi @debera . Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE

Spieler_8675309

Hello there, welcome to the place.

There's a flaw in the game, all right.

You've got the same problem other players are experiencing here, so a moderator should give updates on the resolution (whenever that is); stay tuned (if you want).

Join the queue, take a #...

sameeksha

Heyy there!!

Is your app up to date? Have you cleared your cache and cookies recently and logged in & out of your profile recently. If not try those steps and resync your device

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/307032/game-not-allowing-me-to-use-gold-bars

You can do the standard troubleshooting process

Logout, update game application, switch off and on your device and see if it solves.

Please give us feedback

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/307032/game-not-allowing-me-to-use-gold-bars

Hi @debera . Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE

natalia99

I can’t use gold bars and mines running slow!

Freddy_

@natalia99 Hi and welcome you also need to try the troubleshooting tips that are above.

Check for a game update log out and restart your device. Then log back in.see if this improves your problem

If playing via an internet browser please also clear your cache / history

Thanks

Mary_Kay

This is a long standing problem and I wish they would fix it. It does seem to come and go so hopefully yours will get resolved soon.