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Game not allowing me to use gold bars
I've noticed that recently when I am close to winning a game, but have run out of moves, that when I click to buy 5 more moves the game will only let me close the game. It won't let me use gold bars I have already bought to pay for extra moves. Sometimes , in the same situation, I go to buy gold bars and the game says I am unable to buy some for some reason. Am I getting ripped off or is there a flaw in the game?
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Best Answers
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Heyy there!!
Is your app up to date? Have you cleared your cache and cookies recently and logged in & out of your profile recently. If not try those steps and resync your device
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You can do the standard troubleshooting process
Logout, update game application, switch off and on your device and see if it solves.
Please give us feedback
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Hi @debera . Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE
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Answers
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Hello there, welcome to the place.
There's a flaw in the game, all right.
You've got the same problem other players are experiencing here, so a moderator should give updates on the resolution (whenever that is); stay tuned (if you want).
Join the queue, take a #...
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Heyy there!!
Is your app up to date? Have you cleared your cache and cookies recently and logged in & out of your profile recently. If not try those steps and resync your device
5 -
You can do the standard troubleshooting process
Logout, update game application, switch off and on your device and see if it solves.
Please give us feedback
5 -
Hi @debera . Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE
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I can’t use gold bars and mines running slow!
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@natalia99 Hi and welcome you also need to try the troubleshooting tips that are above.
Check for a game update log out and restart your device. Then log back in.see if this improves your problem
If playing via an internet browser please also clear your cache / history
Thanks
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This is a long standing problem and I wish they would fix it. It does seem to come and go so hopefully yours will get resolved soon.
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