im having dramas with update and connection errors is there a way I can combine all the king games I play seamlessly in to my account. CCS is the main issue I think it was originally set up with an old email which I don’t use nor remember.
All our games require that your Android version is at least 4.4.4 or higher. Even though for best game experience I'd recommend to have Android 5 or later version installed.
For iOS you will need at least iOS 8 or later version to be able to play any King game.
And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️ (if you are interested)
Have a nice and safety day! 😊
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Hi there @Dazzydee and hope your day has been well 😊
May I know whether you have uninstalled and reinstall the game so it will associate with your current Apple ID? Since you can't recall your old Apple ID, I suggested this way after searching solutions outside this forum.
If it doesn't work, you may have to contact Apple directly.
Let us know if you still need further assistance 😊🙏🏻
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
The app seems to have been downloaded by another Apple-Id and therefore can only be updated when logged in with the same account.
Please delete and download the game again with your current Apple-ID to be able to update it. First make sure that the game is Facebook connected or saved on a King account so you can restore the levels. Boosters and Lives will be lost though.
For more help on installs and updating app, please contact Apple Support.
when I try to save/ backup/ link to Facebook I have the same connection error problem and it won’t save etc so if I delete I’m pretty sure I’ll be starting from the beginning or maybe as far back as the last time it did update
Ive tried to tap on my profile bottom then use email or Facebook but either way is saying there’s a connection error. It’s been like this for at least 6-8 weeks and it’s beyond a joke. It’s far better to offer support via phone for these types of issues.
The game is installed as an app on my apple iPhone the option is to delete not uninstall. If I delete I’m pretty sure I’ll be having to start from the beginning. I’ve made some changes to my background app refresh settings so I’ll let y’all know what happens over the next 24 hours
delete the app or uninstall same result. Make sure you follow the instructions of crazy cat lad and you should be fine. If you do it right you won't lose your levels. If you do lose your levels and go back to 1 come back and tell us. We can help with that too. But I don't think you need to worry. CM crazy cat lad is so helpful.
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Hi @Dazzydee . Welcome to our Community
Please check this page
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0 · Helpful Woah! Sweet Love HahaWelcome to Sweet King Community! 👑
How about you can click on "Force Stop" (from Settings) of this app? 🤔
If it's still not worked, How about you check this information here that I hope this helps too. 😊
⚠️ Note ⚠️
All our games require that your Android version is at least 4.4.4 or higher. Even though for best game experience I'd recommend to have Android 5 or later version installed.
For iOS you will need at least iOS 8 or later version to be able to play any King game.
And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️ (if you are interested)
Have a nice and safety day! 😊
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
- Report
0 · Helpful Woah! Sweet Love HahaHi there @Dazzydee and hope your day has been well 😊
May I know whether you have uninstalled and reinstall the game so it will associate with your current Apple ID? Since you can't recall your old Apple ID, I suggested this way after searching solutions outside this forum.
If it doesn't work, you may have to contact Apple directly.
Let us know if you still need further assistance 😊🙏🏻
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
- Report
1 · Helpful Woah! 1Sweet Love HahaHi @Dazzydee and welcome to our Community!
The app seems to have been downloaded by another Apple-Id and therefore can only be updated when logged in with the same account.
Please delete and download the game again with your current Apple-ID to be able to update it. First make sure that the game is Facebook connected or saved on a King account so you can restore the levels. Boosters and Lives will be lost though.
For more help on installs and updating app, please contact Apple Support.
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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1 · 1Helpful Woah! Sweet Love HahaHi Crazy Cat Lad,
when I try to save/ backup/ link to Facebook I have the same connection error problem and it won’t save etc so if I delete I’m pretty sure I’ll be starting from the beginning or maybe as far back as the last time it did update
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0 · Helpful Woah! Sweet Love HahaIf you successfully do what crazy cat lad said you won't lose you levels. You'll probably lose your boosters and saved lives.
Wash your hands. Wear your mask. Stay safe.
- Report
1 · 1Helpful Woah! Sweet Love HahaThanks Mary Kay,
Ive tried to tap on my profile bottom then use email or Facebook but either way is saying there’s a connection error. It’s been like this for at least 6-8 weeks and it’s beyond a joke. It’s far better to offer support via phone for these types of issues.
- Report
0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaThe game is installed as an app on my apple iPhone the option is to delete not uninstall. If I delete I’m pretty sure I’ll be having to start from the beginning. I’ve made some changes to my background app refresh settings so I’ll let y’all know what happens over the next 24 hours
- Report
1 · Helpful Woah! 1Sweet Love Hahadelete the app or uninstall same result. Make sure you follow the instructions of crazy cat lad and you should be fine. If you do it right you won't lose your levels. If you do lose your levels and go back to 1 come back and tell us. We can help with that too. But I don't think you need to worry. CM crazy cat lad is so helpful.
Wash your hands. Wear your mask. Stay safe.
- Report
1 · 1Helpful Woah! Sweet Love HahaOk I’ll give it a go, hey I guess at the end of the I’ll have 4 years to catch up on and keep me busy. 😂😂😂
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0 · Helpful Woah! Sweet Love HahaOk well I deleted then reloaded and have only lost about 20 places but it’s ok.
I used my king account/ profile to retrieve data and that’s the end result.
Thanks for your tour it went better than I anticipated
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0 · Helpful Woah! Sweet Love HahaGood to see that in the end you got the result what you wanted.
Keep enjoying the game.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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CC Saga Beginner's Corner
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1 · Helpful Woah! 1Sweet Love HahaYeah thanks Cuz. All good aye
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0 · Helpful Woah! Sweet Love Haha@Dazzydee I can manually move you back to the level you were at.
Please let me know your Game ID and what level you were at and I will move you back up to your level.
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love Haha