Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi dear we welcome you to our adorable king community.
If you are playing through facebook please note that currently we are facing a facebook issue where profile pic and friends list are disappearing. It is reported and both king studios and facebook are working hard to resolve it. But we cannot provide you the exact time frame. Hoping that soon it will be fixed. For more details check below link.
Try with disconnecting/ logging out from Facebook and then reconnect. That should help.
@tlien. Hi and welcome, If you are showing cartoon friends it may be you have not connected to the server correctlly or slow internet
Please check for game update log out and restart your device then log back in see if this solves your problem
Also check post below
If none of these work you may find its the problem supplied by @aijaziqbal
Hope this helps