ibotta Ad Issue - stealing the rewards!!

whatsam01

Every time I am offered an ad for an additional life, an additional spin or any offer that includes watching an ad for the reward. When the Ad for ibotta plays. I never get the reward and the ad does not play properly. It has stolen too many rewards from me!!!

hechicerilla

Hello @whatsam01

Welcome to the King community I am sorry that you are having this problem, my advice is to keep the game and browser updated. Clear the cache and cookies from the game often. Try logging out and logging in again. Maybe it will be solved

whatsam01

I am playing on an iPhone 11 that has all current updates and there are no new updates available for the candy Crush Saga app on my fon /App Store

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/969633#Comment_969633

It seems like a technical problem then. I think the community can't deal with that, but since I'm not sure I'm going to call more experts to see if they can help you

@Freddy_Falkner

@kiara_wael

whatsam01

Thanks & it’s only this problem when it plays the ad for ibotta . All of the other ads seem to work fine .

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/969742#Comment_969742

Hi and welcome to the community.

Yes few other ads also reported not working properly. We will report this ad to the game team also.

Freddy_

@whatsam01 Hi and welcome, I will ask @kiara_wael if she can pass your information on so this can be looked into. WE will get back to you when we get information regarding this Ad.

Thank you

wykoon

https://community.king.com/en/candy-crush-saga/discussion/307989/ibotta-ad-issue-stealing-the-rewards

Hi there and good day to you.

There are other player in different game who also experience the same issue as you but the problematic Ad is from Instagram. There is no actual solutions to this issue so far. However, I'm not sure so and I think @PummyRaj may have certain info about such issue as she was helping the other player with it.

Hope she can give you some insight. 😊

kavidina

https://community.king.com/en/candy-crush-saga/discussion/307989/ibotta-ad-issue-stealing-the-rewards

Hii welcome to d king community

Currently the King has released a large number of new events & offers, and has shared it through a few groups. Not all events/ offers are for everyone. Before any change is implemented a randomly chosen group of players is selected to trial the feature, and based upon how the change is viewed king then decide whether the change is one they want to adopt or not. This feature has been rolled out to different players for a certain amount of time but not everyone will receive this.