I cannot connect my galaxy tab to save game progress.

BCope22372 · August 2020

I cannot connect my galaxy tab to save game progress. Neither with facebook nor email. Always says problemconnecting. Try back in a bit. I have cleared cache che ked internet connection. I do not want to reinstall game due to losing my boosters.

aijaziqbal · August 2020

https://community.king.com/en/candy-crush-saga/discussion/308012/i-cannot-connect-my-galaxy-tab-to-save-game-progress

Hi and welcome to the community.

We're sorry for your problem. It may occur due to many reasons but one of them is if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.

In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

Let us know if it is a bit different.

BCope22372 · August 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/969855#Comment_969855

Still did not change anything. Will not connect

BCope22372 · August 2020

Uninstall/re instal did not work. Game still will not save or recover progress. All else on tablet works, so I know it is not tablet. It is game code.

aijaziqbal · August 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/969978#Comment_969978

Very strange that reinstallation is not working let me involve one of my senior @Freddy_Falkner . Lets see what he suggests here.

Freddy_ · August 2020

@BCope22372 Hi and welcome. If your error is this, It is under investigation. for some people this issue does get solved with re installation but not everyone,.

There is a link in post to email customer support so they can look into this issue for you,

What platform are you using to play the game

Thanks

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

kavidina · August 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/969972#Comment_969972

Hii welcome to d king community

While technical issues are very frustrating, the great news is that they are also generally quite easily fixed. The first thing we need to do is make sure that your device is running as smoothly as possible.

Please select the device that you are playing on!

Better try this...hope it will be useful