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I have 131 gold bars but cant spend it. It keeps saying loading....
Gertjie123
Posts: 6
Level 1
in Support
I have 131 gold bars but cant spend it. It keeps saying loading....
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Answers
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Hi and welcome to our wonderful king community,
Please do the standard troubleshooting process by , Log out, update your game application, Restart your device and log in to see if it solves your problem.
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I have 131 gold bars but cant spend it. It keeps saying loading.... i have logged out and in again... uninstalled and installed it again numerous times!
When i want to spin the booster wheel, it just keep spinning, loading... please help.
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Hii welcome to d king community
Here's the link to get your ID# (in case you don't already know it): https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
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Hello @Gertjie123 Hearty Welcome to our Wonderful King Community 🤗
I am very sorry to hear about the issue in your game!
With regards to not able to spend the Gold Bars ---> Looks like this issue is caused by spotty internet! Even-though the connection in your home says you have full power, the servers could be down in your area and/or at King side, which causes the issue.
If you are on WiFi, try to switch to Mobile Data and see if it improves. Or, if you have a chance and convenience, go to a library or a shopping mall, where there could be strong and uninterrupted internet. That could resolve the issue.
And with regards to the "wheel" ---> it is not the issue from your side. There are many players who are having this issue, and the Candy Crush Saga Community In-charge team are taking all those players' details whoever is having this issue.
Please go to this main thread and post your game user ID number ---> Wheel keeps Spinning & loading
Note: Please do not contact the Customer Support team, as they cannot help you with this particular issue. It is the Candy Studio that has / are looking into it.
Hope this made sense and clarifies. Please post back and let me know if you have any further questions.
Hope everything resolves soon and you will enjoy your game again! Have a Crushastic Day 🍫 🍫
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